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DNS from the Gateway when using it as a proxy

Question asked by Maarten Sjouw on Dec 17, 2018
Latest reply on Dec 18, 2018 by Maarten Sjouw

Yesterday we had one customer that was experiencing no internet access for 2 hours. It was resolved by itself. Looking into the logs (afterwards) I found there were lots of requests to the proxy address but there was no requests going from the gateway to the internet.

DNS setting is for 3 different DNS servers, however it seems there was no other DNS server used but the first one in the list, is this something anyone else has seen/experienced?