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How to check the support coverage details from new checkpoint usercenter page

Question asked by Arun R on Dec 16, 2018
Latest reply on Dec 17, 2018 by Dameon Welch-Abernathy

Hi all,

 

Myself is Arun and I am working one of the CCSP company of checkpoint.

 

Here I am facing a little challenge to find the support coverage details for each customer when they are raising a case with us.

 

Usually, we use checkpoint portal new service request page to check the support details (like support coverage, expiration date, Company Name and matches of an Account ID and MAC address etc.,)

 

But in the new usercenter portal I am unable to grab those details apart from CCSP team and customer company.

 

Due to this, We are unable to find the details what we are looking for in order to check.

 

Do we have any other way to check those details apart from this portal any specific portal?

 

PS: I really appreciate the team, who works in this new portal which is extremely cool.

 

 

- Arun.R

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