AnsweredAssumed Answered

Capsule is rejecting only one user

Question asked by Egor Cherkasov on Dec 3, 2018
Latest reply on Jan 28, 2019 by Egor Cherkasov

Hello Checkmates, it's unusual problem and I'd like to hear what do you think.


There some users in the network. All of them has access to the capsule, but userX  has no access to the capsule, despite he has approriate rights and correct rules.
Also there is one more problem: when the userY  connects to the capsule, he sees userX's e-mail account and all the content. It's like redirecting user account to improper one.


The cache was cleared, the program was reinstalled, the passwords were reseted. Nothing of that didn't help.

As well connectivity between gateway and the exchange server is okay.


In the logs I can see the Reject log with ErrorCode 401.


Thank you for your attention!