AnsweredAssumed Answered

MUH agent disconnecting every 60 seconds

Question asked by Ryan Ryan on Nov 15, 2018
Latest reply on Nov 18, 2018 by Ryan Ryan

Hi all,


Wondering if anyone has experienced something similar to this. When we install the MUH agent on a machine, it will connect fine, but after roughly 1 minute, it will disconnect, then after 20-30 second sit will reconnect again. It will continue to do this over and over.


This same thing happens on all machines we run it on. We have updated to a newer hotfix, renewed the internal certs, rebooted the firewall etc.


When the disconnect happens we get a rather vague message in the smartlog:

"An error was detected while trying to authenticate against the AD server. It may be a problem of bad configuration or connectivity. Please refer to the troubleshooting guide for more help"


gateway: R77.30