We are gradually enabling customers to upgrade their R80.20.M1 Security Management Servers to R80.20 without the requirement to contact Check Point Support.
Some customers will be able to upgrade their R80.20.M1 environments to R80.20, either in-place with Check Point Upgrade Service Engine (CPUSE) or with Advanced Upgrade, while other customers will still face the message that requires them to open a ticket to Check Point Support.
Customers who currently face the message that requires them to open a ticket to Check Point Support, are advised to either wait for the gradual rollout to complete, or manually retrieve the updated upgrade package.
sk137677 contains the updated instructions for upgrading Security Management Servers from R80.20.M1 to R80.20.
- Currently, Multi-Domain customers with version R80.20.M1 are advised to upgrade with the assistance of Check Point Support.
- The instructions for upgrading Security Gateways of all versions, or Security Management of versions prior to R80.20.M1 (such as: R80.10, R80, and R77.30) are not affected by this change.
Once the gradual rollout completes, we will update this thread.