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Udupi_krishna
Contributor
‎2019-10-04 01:43 AM
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Antibot/Antivirus update error on R77.30 gateway

Hi All,

 

I have a customer who started seeing below error on all Checkpoint gateways running R77.30. This occurred 1 or 2 days. 

"Update failed. Failed to load database. Failed to parse file (/opt/CPsuite-R77/fw1/amw/update/cur/malware.eng)- last item (#5764) is cut.

Client also has R80.XX gateways, but there's no problem observed on them.

 

Suspecting if the update file corrupted or may caused something due to which they started seeing it on all gateways.

 
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