Application and URL blade and the anti bot blade update issue

[yasindu]

Application/URL blade and anti bot blade updates not happen after the restore process. it shows update services unreachable warning. Even I reboot the firewall not this issue get sorted out. what can be the reason for this issue?

[the_rock]

Does the fw have connectivity? ie can you ping google dns 8.8.8.8?

Andy

[yasindu]

Yes, I tried to ping 8.8.8.8 and it was succeed. 

[the_rock]

Can you ping/resolve updates.checkpoint.com?

Andy

[yasindu]

Yes, It was also success. I attached screenshot with this.

[the_rock]

I know there is cpstat command you can run to check this, but cant recall the flag now...if you just type cpstat, you will see all the options. I think cpstat -f subscription_status or something like that.

Andy

[yasindu]

I tried this and please find the attachment regarding this.

[PhoneBoy]

This is the canonical way to verify connectivity in this case: https://support.checkpoint.com/results/sk/sk83520
If you're still having unresolved issues, please open a TAC case.

[the_rock]

I would follw sk Phoneboy send and see if all checks out.

Andy

[Dafna]

Hi,

What is the status of the internet connection? 

Can you please send the output of cat /storage/appi/update/Version?

Thanks,

  Dafna

[yasindu]

I pinged 8.8.8.8 and update.checkpoint.com successfully; there were no connectivity issues. The Antivirus and IPS engines updated successfully. However, only the Application Control and Anti-Bot blades are experiencing this issue. I have attached a screenshot with the output of the command cat /storage/appi/update/Version. Thank you.

[the_rock]

But did you follow the steps from the sk Phoneboy gave?

Andy

[yasindu]

Yes, I tried most of the commands related to the Application Control blade and Anti-Bot blade. All the commands worked fine except for the bot detection command. However, it still connected to the server successfully. I have also opened a TAC case for this. Thank you.

[the_rock]

Fair enough. Let us know how it gets solved. Just curious, does rebooting the fw change anything?

Andy

[yasindu]

Sure I will. Thank You.