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Rick_Rodrix
Contributor

Unable to Login with Admin Account - R80.30

Hi there everyone.

I'm facing a stranger problem that deny us to login with Admin Account on SMS R80.30.

Just after to pass by the login process we receive a message

"The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error."

It looks like we have a past locked session that not allow we complete the login. It occurred just after we apply the R80.30 Garia 3.10 Jumbo hotfix Accumulator Take 236.

I've already tried to discard this session... but it shows another problem. Any sugestions?

 

 

psql_client cpm postgres -c "select applicationname,objid,creator,state,numberoflocks,numberofoperations,creationtime,lastmodifytime from worksession where state != 'PUBLISHED' and state != 'DISCARDED' and (numberoflocks != '0' or numberofoperations != '0');"
applicationname | objid | creator | state | numberoflocks | numberofoperations | creationtime
| lastmodifytime
-----------------+--------------------------------------+---------+-------+---------------+--------------------+------------------------
-+-------------------------
SmartConsole | 51fa5373-8525-47ba-b298-34d662f9c046 | admin | OPEN | 1 | 2 | 2021-05-26 17:58:11.648
| 2021-07-16 13:16:38.555
(1 row)

[Expert@fw-gerencia:0]# mgmt_cli discard uid 51fa5373-8525-47ba-b298-34d662f9c046 -r true
code: "generic_error"
message: "Runtime error: Error reading XMLStreamReader: Unexpected EOF in prolog at javax.xml.stream.SerializableLocation@aca3f197"

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1 Reply
PhoneBoy
Admin
Admin

Best bet is to engage the TAC here.

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