AnyDesk disconnecting

[DulajMadhusanka]

Hello all,

I need to know the type of categories i have to add into services and applications section when creating a rule to allow anydesk in smart console. I have already added it as custom application/site with urls of *.net.anydesk.com and *anydesk.com* and remote admistration with already defined anydesk. But it keeps disconnecting the user from anydesk sometimes but not always. Do i need to add more application categories to that particular section? if so what are those?

Thank You in Advance.

[Timothy_Hall]

Is there some reason you cannot just allow the built-in application signature "AnyDesk" in your policy?  That should cover all contingencies.  Is it because you do not have Application Control enabled and/or licensed?