Smartconsole not showing Gateway Status, cluster members and Management Server

[Bishal_Upadhyay]

Hi Everyone,

At Smartconsole, we are not able to view gateway status, along with cluster members and Management server too. However, it seems only GUI issue since every other logical functions are working properly like cphaprob stat in cli command shows both active and standby members, database installation and policy installation also taking place. 

We tried sk112058 but to no avail.

The screenshots are attached herewith.

With Regards,

Bishal 

[Gaurav_Pandya]

Hi,

I have same issue for one of the gateway. TAC suggested to Re-establishment of SIC with management. However i have not tried it yet.

[Bishal_Upadhyay]

Hi Gaurav,

Thanks for the reply.

I think we will try it during off-hours on standby member, then on another member.

Will let you know the result.

With Regards,
Bishal

[MattDunn]

Did you ever get this resolved?

Did re-establishing SIC fix it?

[Bishal_Upadhyay · Accepted solution]

Actually I did not try it.
It has been fixed with another step i.e. I took latest migrate export of management server and then restore it again.
That has solved this issue.

[Bryce_Myers]

Is your management server a Multi-Domain server or just managing one domain?
We've seen when a Multi-Domain servers mirror object database doesn't get updated with all the relevant domain level gateways similar to your screenshot.

[Bishal_Upadhyay]

It is not Multi-domain server.