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Josh_B
Contributor
‎2018-12-05 11:12 AM

Blank mail alerts after upgrade to R80.10

Prior to upgrading a security management server to R80.10 and the latest jumbo hotfix, I had email alerts for certain events (CPU usage & and policy install, for example) working as desired using sk25941 & sk38929. After the upgrade, the emails are still received but the body of the email is blank. Does anyone have any ideas what to check?

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12 Replies
PhoneBoy
Admin
Admin
‎2018-12-05 04:39 PM

Have you opened a TAC case on this?

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Josh_B
Contributor
‎2018-12-05 04:46 PM
In response to PhoneBoy

I did not, yet. Just wondering if anyone had any ideas. I’ll get a case open with my partner and get it to TAC if needed. 

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Ido_Shoshana
Employee+
Employee+
‎2018-12-06 05:33 AM
In response to Josh_B

Hi Josh

Can you elaborate what kind of upgrade was executed? was it advanced or CPUSE upgrade?

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Josh_B
Contributor
‎2018-12-06 05:41 AM
In response to Ido_Shoshana

Hi,

I did the upgrade via CPUSE. 

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Josh_B
Contributor
‎2018-12-10 11:34 AM

In case anyone else finds this, this is a known issue at the moment that I'm told stared after JHF 121. TAC says a fix is being worked on. 

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Lannie_Williams
Participant
‎2018-12-17 09:24 AM
In response to Josh_B

Josh - I received the fix from TAC this morning and it fixed the issue.

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Josh_B
Contributor
‎2018-12-26 10:51 AM
In response to Lannie_Williams

Yes, thank you. I also did get a hotfix that so far has fixed the issue. 

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Lannie_Williams
Participant
‎2018-12-11 01:31 PM

I am experiencing this issue also after upgrading to R80.20 with JHF take 10. I upgraded from R80.10 JHF take 121. I did not have this issue running R80.10 take 121. I have opened a call with TAC to find out if this is a known issue within R80.20. I have not heard back from them yet.

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Lannie_Williams
Participant
‎2018-12-17 09:23 AM
In response to Lannie_Williams

Update!

TAC provided me with a hotfix for this issue this morning. I installed the hotfix on my R80.20 management servers and this has fixed this problem with the blank e-mail messages. The hotfix package is fw1_wrapper_HOTFIX_R80_20_MAIL_ALERT_FIX_097_MAIN_GA_FULL.tgz. You will need to open an SR with TAC in order to receive the hotfix. Ensure you have the latest deployment agent installed (1577 as of this writing) in order to install the hotfix.

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Albert_Wilkes
Collaborator
‎2019-01-23 02:36 AM

Is this possibly sk142492?

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Josh_B
Contributor
‎2019-01-23 04:48 AM
In response to Albert_Wilkes

Indeed it is. Looks like it was create around the time a few TAC cases were open. 

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Sajid_Abbas
Contributor
‎2019-04-07 07:23 PM
In response to Josh_B

For R80.20, the fix is now included in Take 33 and above.

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