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ACEGYRA
Participant

users facing issue during Microsoft Teams call

We are facing 0365 teams call disconnection and poor call quality in internal network.Any cp recommendation settignd to have good quality call experience from internal network and best practices.

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Harish_Sankaran
Explorer

Hii,

 

Could you please confirm have you added access control policy in the firewall.?

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Harish_Sankaran
Explorer

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ACEGYRA
Participant

For 0365 traffic, we’ve allowed both from Security Policy and Application & URL Filtering.

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ACEGYRA
Participant

Still facing the issue

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ACEGYRA
Participant

Yes,its already configured.

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ACEGYRA
Participant

related to this case found the below Sk's for best practices related to O365 configuration.
 
1.sk112354 : How to allow Office365 services in Application Control
 
2.sk110679 : Application Control support for Office 365.
 
3. And a general outline for Office 365 as per sk112249.
 
> Microsoft Office 365 supported applications are assigned an additional category called "Microsoft Services" for ease of use in the Application Control rule base. This category includes all of the Microsoft related content, including Office 365 applications, Microsoft account, Outlook.com etc.

Since HTTPS Inspection is not enabled on my gateway it is recommended to enable it as per sk112354 for proper usage of Office 365 services.
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Cyber_Serge
Contributor

curious to know if you are able to resolve the issue since we are facing similar issue. The MS Team Video call has poor quality on wired network, but are fine on wireless network (both network exit out through same Check Point gateway).

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