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active directory users are not logged or honored in policy - r80.10

i've setup a domain, i've enabled identity awerness

i've created an access rule, which based on a group that's containing the users

i've created a policy saying they can go to the internet, but when i try to access the web, the gaia is ignoring the users, and simply blocks the communication in a standard deny policy with no reference to source user, just ip (ip is not permitted to access, only ad users)

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