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Virtual session timeout

Hello all,

scenario: i  have a resource web that is published behind pulse secure and Checkpoint Gateway.


flow travel from pulse secure to the web server by a checkppint security gateway on a specific service.

i tried modifiyn the virtual session time out on the service but still losing session after 334 seconds.



17:48:50 5 N/A N/A a.b.c.d > N/A LogId: <max_null>; ContextNum: <max_null>; OriginSicName: <max_null>; : -----------------------------------(+); Direction: 0; Source: ip_of_pulse; SPort: 48667; Dest: server_ip; DPort: 7800; Protocol: tcp; CPTFMT_sep: ;; Type: 122881; Rule: 45; Timeout: 334; Handler: 0; Ifncin: 10; Ifncout: -1; Ifnsin: -1; Ifnsout: 9; Bits: 020000000007c800; ACT_Starttime: 24Sep2021 17:48:04; ACT_Segtime: 24Sep2021 17:48:04; ACT_Lastseen: 24Sep2021 17:48:27; ACT_Cliinpack: 16; ACT_Clioutpack: 0; ACT_Srvinpack: 30; ACT_Srvoutpack: 0; ACT_Cliinbyte: 15; ACT_Clioutbyte: 0; ACT_Srvinbyte: 32; ACT_Srvoutbyte: 0; Expires: 7182/7202; LastUpdateTime: 24Sep2021 17:48:50; ProductName: VPN-1 & FireWall-1; ProductFamily: Network;


virtual time out is configured to 7200 seconds on service tcp-7800

i verified on the pulse secure and it seems ok because it is working for other resource that is not going through the checkpoint gateway.

it seems like the gateway kill the session before attemping the idle timeout.



can you help on this issue please?














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