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Dan_Roddy
Collaborator
‎2019-07-23 10:08 AM

Threat Extraction results benign and file is empty.

We have a problem with downloading files (pdf, xls and csv) that have been evaluated for threats by TE cloud, results are benign and the files saved are empty - zero bytes.  Trying to get my case worked on by TAC but they say no one is available.  What has consumed all support?

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