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Hllrdm
Participant

The snapshot process hangs

We are in the process of forming a snapshot. In WebUI, we see that the process hangs at 30% and has not moved for many days.
How do we kill the snapshot process? What is the command to stop the snapshot formation?
Rebooting the server didn't help.

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7 Replies
PhoneBoy
Admin
Admin

I recommend engaging with the TAC here.

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G_W_Albrecht
Legend
Legend

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Hllrdm
Participant

We still have the snapshot process weighing in at 30%.
We can see that
# ps aux | grep snapshot
admin 17270 0.0 0.0 1812 492 pts/3 R+ 13:39 0:00 grep snapshot
If we type kill - TERM 17270, can that stop the snapshot formation process?

 

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G_W_Albrecht
Legend
Legend

Yo - but you have to do more after this, see sk100403: Gaia OS backup or snapshot fails with "There is already another backup process running"

CCSE CCTE SMB Specialist
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G_W_Albrecht
Legend
Legend

And, any success ?

CCSE CCTE SMB Specialist
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Hllrdm
Participant

Unfortunately killing the process did not help, the PID changes after killing the past.

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G_W_Albrecht
Legend
Legend

Contact TAC !

CCSE CCTE SMB Specialist
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