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'TCP packet out of state' drops

Hi guys,

We are troubleshooting an issue and see many HTTPS packets dropped with the following message in the logs:

'TCP packet out of state -First packet isn't SYN'

I've tried to disable this protection for one specific source, so open Inspection settings, and added an Exception for this specific source IP (all protections, profiles and destinations)

However I still see packets being dropped with the same message in the logs. 

Is there a way to bypass an specific source or destination of this protection? 


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