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Successful experiences with multi user host agent and Citrix?

We are attempting to deploy identity awareness in our Citrix environment using the identity agent. Our CheckPoint environment is at R80.20 right now and the agent we are using is Check Point Identity Agent version: 80.202.000

Following the documentation to enable this on the gateway and install the agent did not work out of the box. In addition, the agent appears to be hanging up our test Citrix environment periodically.

We have technical support case open to troubleshoot this, and after making some changes to both the client side and gateway side we've still not had success (sk165358). 

Has anyone had success with this and any tips or lessons learned?

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