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Dilian_Chernev
Collaborator

R81 SNX disconnects randomly

Hi mates,

We have issue with SNX after upgrading on R81.

SNX connection disconnects at random interval - 2, 5, 13, 48 .. minutes.
Connection is re-established automatically after few seconds, but interruption is enough to drop an RDP session.

Every other VPN clients are working fine.

The issues are monitored with different Windows 10 machines.

Does any one has experience such issue?

Thanks   

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3 Replies
G_W_Albrecht
Legend
Legend

What do the logs show about the disconnects ?

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Dilian_Chernev
Collaborator

Unfortunately nothing useful.

In Mobile Access just a single "Authorize" record and no other logs for each disconnect/connect.
In slimsvc.log file on local machine on each disconnect has the following record :

[ 4292 4800]@antec[11 Jun 10:38:55][] T_event_do_del: no event for socket/type: 1964/1

Running debug of cvpnd doesn't show anything useful or at least I can't find.

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G_W_Albrecht
Legend
Legend

Try installing R81 Jumbo HotFix - Ongoing Take 29 (24 May 2021), as T_13 and T_25 contain SNX fixes - see https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

 

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