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chuka
Explorer

Identity Awareness Issues after resetting AD service account

Hello All,

 

I am running an environment with R80.10 and AD Query enabled for my gateways. All have been well till we had to perform a yearly password rotation for service accounts.

After the service account change, rules based on ID management and Mobile access authentication via AD stopped working.

I have updated the LDAP Account object with the new passwords, yet the issue still persist.

 

Output of adlog a DC show the gateways are connected to the DC's. Output of the Test_ad_Connectivity tool returns a success status.

 

At this point don't know what else to check, any ideas on how to resolve.

 

regards.

 

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