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AaronCP
Advisor

HTTPS Inspection bypass issue

Good evening,

 

I'm assisting a colleague with the set up of Remote Help (an app that works with InTune). When I install the client on my personal device from home (we use a split-tunnelling VPN that is configured to send Microsoft traffic via the users' local LAN), I can connect the client to Microsoft without any issues. When I attempt to do the same on a test host on-prem, the client fails to connect.

 

I have configured a test rule in the Access Control policy to allow access from this host to all of the relevant Microsoft domains using domain objects. I have also added a HTTPS Inspection bypass rule at the top of the HTTPS Inspection policy for this host. I can see in the logs that the traffic is hitting the correct Access Control and HTTPS Inspection bypass policies, but the client still fails to connect.

 

I have used the HTTPS Inspection bypass list (SK163595) but this hasn't helped either.

 

I am wondering if there is a way to totally bypass the HTTPS Inspection module altogether in R80.40?

 

Any advice/help on this would be much appreciated!

 

Thanks,

 

Aaron.

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