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ihenock101
Collaborator

Gateway Server nmi watchdog: BUG

Hi All,

I have encountered with a Checkpoint firewall installed in a virtual machine. Yesterday the firewall suddenly stopped working, and when I attempted to restart it, the following message was displayed:  

"Starting the system

nmi watchdog bug soft lockup"

The cli screenshot is attached below

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12 Replies
G_W_Albrecht
Legend
Legend

What is the GW and Management Version ? How is the current status, did it freeze after the nmi watchdog errors?

sk116870: "BUG: soft lockup - CPU#x stuck for 10s! [fw_worker_Z:...]" appears repeatedly in /var/log...

sk105729: /var/log/messages shows "kernel: BUG: soft lockup - CPU#0 stuck for 10s! [fw_worker_0:PID]...

CCSE CCTE CCSM SMB Specialist
_Val_
Admin
Admin

Which version are you running? What are the VM parameters?

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the_rock
Legend
Legend

Articles @G_W_Albrecht gave are good reference. I had seen this in my lab few times, just took bit longer to reboot, but after I gave it more RAM, never came up again.

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Chris_Atkinson
Employee Employee
Employee

Last time I saw this issue/error was back on R80.30 which is no longer supported...

CCSM R77/R80/ELITE
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the_rock
Legend
Legend

I see it in any version really in the lab, but again, thats my own fault, no one else to blame : - ). Once I add more RAM, no issues.

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G_W_Albrecht
Legend
Legend

Both SKs that mention this are for R77.20 resp. 30.

CCSE CCTE CCSM SMB Specialist
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the_rock
Legend
Legend

Good ol' days of R77.30 😎

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G_W_Albrecht
Legend
Legend

 

What is the GW and Management Version ? How is the current status, did it freeze after the nmi watchdog errors?

CCSE CCTE CCSM SMB Specialist
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ihenock101
Collaborator

@G_W_Albrecht It is standalone and it is r80.10 version. Currently It keeps displaying the attached error message.

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Chris_Atkinson
Employee Employee
Employee

How much memory / resources is allocated to the virtual machine?

Please also consider upgrading to a supported version.

CCSM R77/R80/ELITE
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PhoneBoy
Admin
Admin

What virtualization platform are you using?
What precise settings are used for the virtual machine?

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G_W_Albrecht
Legend
Legend

R80.10 is unsupported since January 2022...

CCSE CCTE CCSM SMB Specialist
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