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Carlos_Jara
Contributor

Detected method to crash down Checkpoint SmartLog R80.30

Hi,

We found a issue in Checkpoint SmartLog R80.30, when we try to pase string from Linux (RDP) to Windows (RDP) with open SmartLog it's crash down.

Please see the attached video.

Thank's in advance.

 

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6 Replies
PhoneBoy
Admin
Admin

Is it just SmartConsole that crashes or the backend service?
If you can reproduce it, a TAC case is in order.

Carlos_Jara
Contributor

Hi,

It's seems that this issue only affect to SmartConsole frontend, all service still running without issues.

Thank's in advance!

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Dror_Aharony
Employee
Employee

Hi Carlos,

Thanks for the feedback.

We've reproduced it here & we'll try to fix it soon.
in the meantime, I assume you have other successful ways to copy & paste or simply write filters into SmartConsole's Logs view?

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Carlos_Jara
Contributor

Hi, yes we can copy & paste with out problems. Many thank's for your help!

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Victor_MR
Employee
Employee

Hola Carlos,

Just to understand the impact, did you verify if the SmartConsole session from other users are also affected or only the active one where the search is being done?

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Carlos_Jara
Contributor

Hi, this action only affect to my current session. Other sessions didn't crash. Many thank's for your help!

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