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Connectivity issues

I have installed a TE appliance in one of our customers and i noticed something odd. i cant ping the TE appliance from the gateway thats supposed to send files to the TE for emulation and vise-versa. But when i plug in my laptop and give it the same ip as the TE appliance everything is working fine, i can ping the gateway,coreswitch and almost every network node. What could be the issue here? 

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