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ClusterXL does can not connect to the ISP Gateway

My ClusterXL  is working Load Sharing Multicast Mode but can not connect to the ISP. There is connected switch between CsusterXL and ISP. ClusterXL can connect to other devices. How to configure the ISP device or ClusterXL. The switch between the ISP and ClustrXL is Cisco catalyst 2960X. Distributed deployment and Security gateway is GAIA R80.10, Management is GAIA R80.10

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