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Dan_Roddy
Copper

Sandblast contract issue

We purchased 4 years of Sandblast service - due to complexities in the licensing (1year+3years) our vendor had issues getting all the licensing aligned which resulted in an expired contract.  A chain of events on a network with sandblast locked in by GPO ensued...critical time sensitive pdf file downloads failed.  After 3 hours on the phone with licensing support the problem was fixed and sandblast service was restored.  It would be really nice if a (n) day delay could be implemented and maybe some notification before a Sandblast service was shutdown.  Any ideas on that would be greatly appreciated.

2 Replies
Admin
Admin

Re: Sandblast contract issue

You should get a warning when near contract expiration when pushing policy to the gateway.

Also, the Gateways and Servers view in R80.x will show a red X in status when licenses are either expired or about to.

 

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Dan_Roddy
Copper

Re: Sandblast contract issue

This is a little tricky, the license had not expired but the support contract had.  I never saw any errors except what I saw in the sandblast browser plugin for Chrome.