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SandBlast cloud emulation SLA

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Hi, 

Is there SLA for SandBlast Cloud Emulation? 

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Re: SandBlast cloud emulation SLA

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Hello you can check the uptime of some Check Point services

Check Point Services Status 

So far the uptime is quite good.

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Re: SandBlast cloud emulation SLA

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How do you define SLA in this context, I wander?

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Re: SandBlast cloud emulation SLA

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You are the experts so you should tell me Smiley Happy

Some relevant criteria can be:

Availability (e.g. 99.99%)
Performance (e.g. maximum response times)
Security / privacy of the data (e.g. encrypting all stored and transmitted data)
Disaster Recovery expectations (worse case recovery commitment)
Location of the data (e.g. consistent with local legislation)

What interests me is the response and handling time compared to TE appliances? How does Check Point handles the traffic in case of load? etc. 

Maybe it should be called service description instead of SLA. Fortinet is doing a nice  job in this term:

https://docs.fortinet.com/uploaded/files/3429/FortiSandbox-Cloud-Service-Description.pdf 

Does CP has something similar?

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Re: SandBlast cloud emulation SLA

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Sure. Please refer to your local sales representative for further clarification

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Re: SandBlast cloud emulation SLA

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Hello you can check the uptime of some Check Point services

Check Point Services Status 

So far the uptime is quite good.

Re: SandBlast cloud emulation SLA

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Thanks Pablo, this is really helpful information. 

Re: SandBlast cloud emulation SLA

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The CP SLA (Service Level Agreement) is corresponding to the relevant support level - so it is different if you have Collaborative Enterprise Support from customers with Direct Support. So you can surely get it from the one you bought CP support from.