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Happy__
Copper

Server returns an unexpected response(Forbidden)

Hi Team,

 

I am facing an issue in Sandblast Agent for Browser, Whenever my client is trying to download the files from the website. Browser Agent returns an error.

 

I.e: Original File Downloaded. Error: Server returns an unexpected response(Forbidden).

 

When I tried to download checkpoint articles(ex: Admin guides) it returns the same error.

 

If there anything I need to do on my Endpoint Management Server to resolve this rather then creating exception rule.

 

10 Replies
Admin
Admin

Re: Server returns an unexpected response(Forbidden)

Can you provide the site in question?

Obviously the file has to be downloaded to a Sandbox for SandBlast to make a determination.

If that is blocked somehow, then I would expect to see that error.

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Employee
Employee

Re: Server returns an unexpected response(Forbidden)

Can you please share the environment details? Where do you send the files to be emulated to?

is this a Browser extension Standalone installation, or part of the SandBlast Agent installation?

Forbidden usually indicates one of the following:

1. License issue - Agent is not allowed to send files for emulation due to missing license

2. Certificate/SSL authentication error when using a SandBlast Appliance or A CP GW

“Always Be yourself, unless you can Be Batman, then always be Batman”
Happy__
Copper

Re: Server returns an unexpected response(Forbidden)

I am working on Vmware with trial licence.For every sites the same issue happen.

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Happy__
Copper

Re: Server returns an unexpected response(Forbidden)

Server returns an unexpected response(403)

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Happy__
Copper

Re: Server returns an unexpected response(Forbidden)

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Happy__
Copper

Re: Server returns an unexpected response(Forbidden)

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Highlighted
Admin
Admin

Re: Server returns an unexpected response(Forbidden)

Are you using a web proxy for Internet access by chance (perhaps requiring authentication)?

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Re: Server returns an unexpected response(Forbidden)

403 is no indication of anyone wanting to do authentication. Either 401 or 407 response codes would.

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Happy__
Copper

Re: Server returns an unexpected response(Forbidden)

No

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Admin
Admin

Re: Server returns an unexpected response(Forbidden)

To Boaz Barzel‌'s question above, which eval license are you using and how did you obtain this license?

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