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Gaia Embedded Firmware Upgrade

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Dear all,

A customer of ours, owns a 1400 SMB appliance.

Using the WebUI to check for firmware upgrades, it shows that the latest firmware is up-to-date and will not fetch newer firmware upgrades.

Current firmware: R77.20.81 (990172541).

Latest firmware for 1400 appliances (according to SK97766😞 R77.20.87 (990173004).

 

My question is: Why does the appliance does not recognize that a new firmware is available?

 

Thanking you in advance.

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Sapphire

It works like that - it will show that an update is available when the next firmware build had been put into stagging, but this only wotks for the same base firmware version. I would rather suggest to install the current Jumbo Hotfix Accumulator for R77.20.87...

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Admin
Admin

First things to check:

1. Internet connectivity

2. Cloud Services enabled

3. License and contract are in place.

 

Is it central or locally managed?

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1. Internet connectivity - Connected - Bridged with their ISP router

2. Cloud Services enabled - Yes, tested connectivity 

3. License and contract are in place. - Yes

 

Locally managed.

 

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Sapphire

It works like that - it will show that an update is available when the next firmware build had been put into stagging, but this only wotks for the same base firmware version. I would rather suggest to install the current Jumbo Hotfix Accumulator for R77.20.87...

View solution in original post

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@G_W_Albrecht @_Val_ Thank you both for your reply. Will mark the accept solution as it make sense.

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Sapphire

New firmware versions have a couple of attributes:

- Bugs of previous builds have been fixed

- new features are available

and - as experience told us many times -

- new bug(s) appear

When i know that an update is ready, i will first read which bugs have been fixed (one of mine ? one i think is important and may occur to me in the future?) and about the new features (do i need anything there real badly?), then wait for experiences on CheckMates 😎. Always better to wait a bit longer...

The automatic firmware update is able to cut you off from internet completely ( this once did happen with Safe@/Edges ), so for security reasons, i would not use it.