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Explorer

Editing the specific 1430 SMB interface cause deleting the route

Hello everyone,

I am looking for help. We have 1430 which is in the 10.x.x.x/24 mgmt subnet. We manage it from smarconsole on the server from 192.168.x.x/24 subnet. There is route from 10.x.x.x/24 to 192.168.x.x/24 on the GW. I have explored that if I edit the mgmt interface (ip 10.x.x.x) on our 1430 using webUI. Or just click on the edit button, change nothing and click on Apply, the connectivity to the gw from 192.168.x.x/24 subnet will be lost(no WebUI, no CLI, no ping). I checked the routing table (expert->route) and found out that the route just disappears. It happens everytime. It seems like the "editing action" cause deleting the route. The problem can be fixed manually adding the route to the routing table of the GW. The GW has the newest firmware. I would appreciate any advice. Thank you.

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Champion
Champion

It is rather unclear why you ask for help here - this sounds like a bug and should be reported to TAC ! And if you do no edit action on mgmt if the route will not be deleted and there is no issue, or am i wrong ?

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Explorer

Thank you for the response. Even in the case I do no edit on the mgmt if and click on the apply button, the route will be deleted. 

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Champion
Champion

So why then click the Apply button with no changes ? I would consult TAC to have this removed - if and only if you have installed R77.20.87 Jumbo Hotfix Accumulator Build 2960 General Availability release...

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Explorer

Thanks for the response. I meant to say that the problem occurs even though no edits are made. I installed the HFA but didnt fix the problem. I have already contacted TAC. Thank you.

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Admin
Admin

By adding the route manually how specifically are you doing that?
In any case, sounds like the TAC should be engaged here.
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Explorer

Thank you for the response. By ‘adding manually’ I meant in CLI. Expert mode->ip route add command. Sorry for the poor description. The only way to access to CLI is through Smartconsole>>open shell.

I have already created a SR. I am waiting for the solution. I am just impatient and curious if someone have experienced the same problem.

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Champion
Champion

Were you able to resolve the issue yet ?

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Explorer

Hello,

Here is the response I got from TAC.

"We got an update from R&D and can confirm, that all configurations on the machine should be done by WebUI or CLISH.

Otherwise configuring Linux directly will cause conflicts with the database we maintain."

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Admin
Admin

You definitely should not be using raw Linux commands to modify the routing table (or any part of the configuration) as that will get overridden by what you do in clish/WebUI.
The real issue is why the route disappears in the first place, which should be the primary focus of your TAC case.
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