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No Mails with Attechmant in OWA over Mobile Access

HI,

following problem:

A Costumer is using OWA with Outlook2016. Sending Emails (only text ) over a VPN Connection (Mobile Access VPN Portal)  is working without some issues. But if I have a Picture in the Signature or something else then it is not possible to send the E-Mail.

After connecting to the OWA from the internal Network it is working without some issues.

In the logs I can´t find anything.

Have anyone some idea about this issue?

 

BR/ Alexander

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5 Replies
Admin
Admin

Re: No Mails with Attechmant in OWA over Mobile Access

Is this using the Mobile Access portal or via SNX?
What gateway version?
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Re: No Mails with Attechmant in OWA over Mobile Access

Over Mobile Access Portal. On the Gateway is R80.10 installed.

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Admin
Admin

Re: No Mails with Attechmant in OWA over Mobile Access

There's a section in the documentation related to troubleshooting issues with OWA, involving disabling/modifying certain IPS protections.
Have you tried that?
https://sc1.checkpoint.com/documents/R80.10/WebAdminGuides/EN/CP_R80.10_MobileAccess_AdminGuide/html...
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Re: No Mails with Attechmant in OWA over Mobile Access

HI,

 

thanks for the Information. I tried the soloutins from the Guide but nothing helps.

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Admin
Admin

Re: No Mails with Attechmant in OWA over Mobile Access

Then I recommend engaging with the TAC so proper troubleshooting can be done.
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