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Re: When Will SmartConsole Support In-Place Updates?

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You have to be able to open three different versions of SmartDashboard, but having it open at the same time is not a good idea - i would rather change my way of working  !

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Employee+
Employee+

Re: Does CheckPoint hate SmartConsole users?

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The minimum requirements for running SmartConsole is 4GB, not 8GB. This is officially documented in our admin guides.

It's also worth noting that this is the minimum for the PC / VM and in most scenarios the SmartConsole application itself will consume much less than 4GB. Running multiple instances (even differing versions) should consume much less than 4GB x running instances.

It is true that R80.x modern SmartConsole consumes more memory than the older R77.x SmartDashboard. This is largely due to newer libraries that give us enhanced capabilities and UI controls. Also, memory consumption may vary according to the server's DB, how much activity is happening and your usage patterns.

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Re: Does CheckPoint hate SmartConsole users?

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I just went through the same pain and could not agree more. I haven't seen this kind of error for a while for upgrade or installation. Shouldn't the new installer has the "uninstall" feature automatically? 

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Duane_Toler
Nickel

Re: Does CheckPoint hate SmartConsole users?

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OO! Can I upvote OP a few dozen times? Because, yes, this is extremely annoying when having to uninstall and re-install something new for the next Endpoint Security server update every time.  +1 again.

Re: Does CheckPoint hate SmartConsole users?

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portion of your concerns have been frequently discussed over past months with our local CP engineer contacts.  

examples for SmartConsole:

  1. should absolutely do "in -place" upgrade that doesnt' require the tedious uninstall (and often receive msg reboot).
  2. the client should "check for updates" -- alert about update and provide link to release notes.
  3. the ideal update would be deltas only (ie.  don't download a 500MB file to install update).

Notes:

  • current ability to install multiple different versions on same endpoint must remain and mandatory (at least from standpoint of reseller support multiple customers with different versions).
  • saving config should be either (a) automagic, or (b) provide PROMPT to save config to separate file before uninstall operation (assuming the in-place upgrade never happens).
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Admin
Admin

Re: Does CheckPoint hate SmartConsole users?

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I'd like to take a moment to remind folks we do have community guidelines that should be followed: https://community.checkpoint.com/community/about-checkmates/blog/2019/01/26/checkmates-community-gui... 

While the criticisms about SmartConsole are valid, the way in which they were expressed are not consistent with our guidelines.

Please be mindful of this in the future.

Re: Does CheckPoint hate SmartConsole users?

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Hey Dameon Welch-Abernathy

I acknowledge that original post may have violated community guidelines for some folks.    Of course the post could have been constructed as more constructive feedback and "how can we make this better".

However, the meat of the comment was absolutely 100% on point and I suggest CP R&D needs a way to capture feedback beyond the tedious and lengthy cycle burning exercise of having regional CP engineering construct business case why some R&D event should happen. 

The frustration is tangible in original post.  I completely understand and sympathize how a industry professional tasked with maintaining and operating CP platform could arrive at this point.  

Maybe is would be appropriate to have equivalent of "air your dirty laundry" section of community where people can post things - without worrying about being politically correct or offending the whining masses?

I suggest it should be priority #1 for CP R&D to capture and understand things that are making product agonizingly painful about using their product.     this could be specific use-case with Smartconsole, a bad tier-1 experience with support, or fact usercenter has maintenance windows in middle of North America business day (haha).

my 0.02. -GA

Admin
Admin

Re: Does CheckPoint hate SmartConsole users?

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Part of the reason this community exists is for us to gather (and share) feedback on issues like this.

I am also well aware of the frustration this particular issue causes Smiley Happy

That said, antagonism doesn't really add much to the conversation.

Re: When Will SmartConsole Support In-Place Updates?

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Hey Dameon - I suggest most of the antagonism was the response original poster received.  this is fundamentally wrong and magnifies an issue that CP will have moving forward to make products better (ie.  people worrying about being the tone or PC level of dialog rather than content).  

Hopefully, things will be more constructive as a whole going forward.   thx

Admin
Admin

Re: When Will SmartConsole Support In-Place Updates?

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It's the first time in two years I've had to trot out the Community Guidelines in response to a post. Smiley Happy

Jerry
Gold

Re: When Will SmartConsole Support In-Place Updates?

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dat definitely mean something Dameon ...

but you're 100% right - it was quite rough thread. hopefuly some ppl relize that this isn't a way to motivate Vendor to "do something".

E.O.T.

Best

Jerry

Jerry
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Re: When Will SmartConsole Support In-Place Updates?

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Guys are you by chance attending CPX? We show the look and feel of the auto-updatable SmartConsole and we are looking for feedback about the user experience and the impact on the software requirements. 

Vladimir
Pearl

Re: When Will SmartConsole Support In-Place Updates?

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I’ll see you in Vegas.

Vladimir

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Re: When Will SmartConsole Support In-Place Updates?

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Just FYI I will not be in Vegas but you can find Ron Izraeli‌ at the Technology Room. 

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Vladimir
Pearl

Re: When Will SmartConsole Support In-Place Updates?

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Smiley Sad sorry to hear that, but  will try to see Ron Izraeli there.

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Highlighted

Re: When Will SmartConsole Support In-Place Updates?

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Will check it out in Vienna 🙂

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Re: When Will SmartConsole Support In-Place Updates?

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I’m not attending Vienna either., my peers Alon Alapi‌ and Eran Habad‌ will be there. 

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Re: When Will SmartConsole Support In-Place Updates?

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Hello Tomer -- this is great news and I look forward to tracking down Ron in tech room.   thanks for keeping us in the loop.  -GA

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Employee+
Employee+

Re: When Will SmartConsole Support In-Place Updates?

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(view in My Videos)

Re: When Will SmartConsole Support In-Place Updates?

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One suggestion,  Can the release date be included on the about page or tied in to the build number somehow.  For troubleshooting it would be nice to know when the smartconsole was last updated/released without having to go dig through an SK or change log.

Employee+
Employee+

Re: When Will SmartConsole Support In-Place Updates?

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Thank you for the feedback.

We would try to see how to best fit it in the feature.

Re: When Will SmartConsole Support In-Place Updates?

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Another suggestion along this line. Have the build number increase the version number?

My inventory tool reports all current installs of 80.10 console as version 6.5.1 as per add/remove but I know for a fact they are all different build numbers. Having 6.5.1.73 or 6.5.1.105 for example would really help in managing the versions in the field.

Re: When Will SmartConsole Support In-Place Updates?

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suggestion (that may- or may not correlate with Bryan's request on date stamp):  

I would prefer to have readily accessible link to release notes in ABOUT dialog (with link sending to specific build I'm running).

personally, I would like to see release notes BEFORE update occurs (example:  I'm onsite at customer and don't want 500MB installer to download over my Verizon hotspot).   We've all had situations where some type of software updates goes haywire and causes problems.  If I'm onsite at customer (for example), I really DO NOT want to chance problems with failed software update and/or Windows 10 problems.

Ideally, the SmartConsole updates should be classified as "critical", "important", "low" so I can immediately know whether I should care.

The auto-update mechanism should have preferences to turn OFF and/or present end-user with option to update before update occurs (complete with link to review release notes and why I should care... ).

Sincere thanks for posting the video.   great work.   -GA

Employee+
Employee+

Re: When Will SmartConsole Support In-Place Updates?

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I think the sweet spot would be to have it check upon launch, prompt you with "A new version is available, would you like to upgrade?", then just some yes/no buttons so that if you don't want it to upgrade you don't have to.

JozkoMrkvicka
Platinum

Re: When Will SmartConsole Support In-Place Updates?

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Check Point started to post couple of videos on YouTube. Video quality is really bad, but the idea is very much welcome 🙂

Have a look what we can expect from future release of SmartConsole:

Kind regards,
Jozko Mrkvicka
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Re: When Will SmartConsole Support In-Place Updates?

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Hello @Tomer_Noy and @Ron_Izraeli -- I'm sure work is progressing on updatable Smartconsole.  I did, in fact, visit Ron @ CPX and see the updatable demo.   great work. 

While the updatable feature is not "sizzle", it will be greatly appreciated and address some ongoing customer grumbling (especially those new to CP ... "I have to do what..??").  

Can you provide a high level target for when this might be released -- example:   R81 in 2020 and/or R80.xx in 2019.

thanks in adv. -GA

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Employee+
Employee+

Re: When Will SmartConsole Support In-Place Updates?

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We plan to include this in the next R80.x version slated towards the end of 2019.

I would very much like to release it for existing versions, as another alternative download to the existing official version. That way customers can choose to try it without waiting for the next release. We are checking how & when we can make that happen.

Note that the above are plans and not official commitments.

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