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URL and Application blade issues

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We had issues with app control and url filtering blade today and this fixed our issues per recommendation from TAC..

 

cd $FWDIR/appi/update/
curl_cli -O http://secureupdates.checkpoint.com/appi/v4_0_1/gw/appi_db.C.tmp
mv appi_db.C.tmp appi_db.C
fw load_sigs

40 Replies
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Employee+
Employee+

That is part of our RCCA, I will share more info early next week in this regard

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Was the RCCA completed? Thanks
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Advisor

One of my customer had the same issue from yesterday.

Until now ...  

 

1.jpg2.jpg3.jpg

 

 

 

 

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Employee+
Employee+

Can you share his GW APPI Version file?

cat $FWDIR/appi/update/Version

 

Can you also explain a bit what he is experiencing?

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Advisor

My customer told me he don't change any configuration.

Yesterday is work fine. 

But everything go wrong today.

Traffic was not match the right rule .

Yesterday match rule is 3.2.2

Because Firewall can identify the right application activity .

4.jpg

 

Today match rule 3.2.3.

That is clean up rule.

 

5.jpg

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Employee+
Employee+

Hi,

 

Unfortunately I don't see the images, can you post them to an online service?

Did you verify he has the updated online package?

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Advisor

I already update my previous post.

 

I find my another R80.10 customer have the same issue.

2.jpg

You can saw that there are seldom Application Control Logs today.

 

1.jpg

 

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Employee+
Employee+

Can you ask the customer to run "fw load_sigs" on the gw and see if it is resolved?

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Advisor

Yes. I already do it myself.

Indeed, it is resolved.

I need to login each my customer security gateway to check it and do it.

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Employee+
Employee+
10x for the update.
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Advisor

Yesterday event will make traffic statistic data inaccuracy.

1.jpg 

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