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Vladimir
Pearl

Mobile Access in R80.10 issues

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I'd appreciate any input on this:

1. In R80.10 Mobile access configuration, when "Unified Access Policy" option is selected, I am seeing error messages regarding Legacy configuration:

When removing gateway from the Mobile access Legacy Policy rules:

Clicking "Update", publishing and attempting another policy install, I am presented with the same message:

Removing Mobile Access blade, re-installing the policy and re-activating it anew, results in the same behavior.

Additionally, regardless of which mode I am trying to set up, The checkboxes for SNX and Portal URL stay greyed-out.

Your suggestions will be appreciated.

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1 Solution

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Employee
Employee

Re: Mobile Access in R80.10 issues

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Hi

You are right this is indeed a  bug.

1. Don't worry it won't effect the mobile access functionality, it's just a bad UX/message.

2. It will be fixed as part of our next release

thanks

Itay

7 Replies
Admin
Admin

Re: Mobile Access in R80.10 issues

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There's a section about this in the ATRG: ATRG: Mobile Access Blade 

Some setting must be present that needs to be removed.

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Vladimir
Pearl

Re: Mobile Access in R80.10 issues

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For the life of me, do not see anything pertaining to legacy settings:

When installing policy with no rules in the SmartDashboard Mobile Policy, I am getting success with warning:

Which kind of indicative of the prerequisites being met.

Subsequent installation with UnifiedPolicy option enabled, results in success with warning:

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Admin
Admin

Re: Mobile Access in R80.10 issues

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I see what you mean.

Will have to ask my friends in R&D to comment Smiley Happy

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Vladimir
Pearl

Re: Mobile Access in R80.10 issues

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Thank you.

Will be much obliged.

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Employee+
Employee+

Re: Mobile Access in R80.10 issues

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Hi Vladimir,

1. As Itay wrote this is only a UX bug.

2. Can you please explain what you are trying to achive? Following that, we will be able to suggest what is the best practice.

Thanks.

D

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Employee
Employee

Re: Mobile Access in R80.10 issues

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Hi

You are right this is indeed a  bug.

1. Don't worry it won't effect the mobile access functionality, it's just a bad UX/message.

2. It will be fixed as part of our next release

thanks

Itay

Vladimir
Pearl

Re: Mobile Access in R80.10 issues

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Thank you for a quick confirmation of a bug!

I am supposed to give a client demo of the remote access capabilities tomorrow and was going through a dry run in my lab environment to brush-up on it in R80.10.

Otherwise, with this:

I may be able to demo SecuRemote and EndPoint Security VPN client.

The SNX and Portal being greyed-out in the UI does seem abnormal too:

Additionally, when attempting to install SNX using IE11 to avoid Java compatibility issues, I am seeing this:

 

Installation seem to run, but the agent never comes online:

I am running test from Windows 10 Pro, so may be it is not supported by SNX, but the absence of error messages or warnings regarding that do not bode well for client's satisfaction.

Attempted to run the Java applet as well:

 

With no indications of progress or failure after clicking "Run".

Have bumped in to this: Mobile Access Portal and Java Compatibility - New Mobile Access Portal Agent technology 

But am not sure if it is rolled out or not yet in built 421.

When attempting to start SNX from Chrome and being prompted with:

Downloaded CheckPointMobileAgent.msi file, when executed, pops open the page: User is redirected to the page "You need to install Java to use the Mobile Access Agent" during the ... 

So I am not certain what remote access solutions out of all the innumerable options I should be showcasing to the client tomorrow.

I'd be happy to hear your suggestions.

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