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Error installing SmartConsole R80

Hello,

I am attempting to install SmartConsole R80 and R80.10 on a Windows 2012 server.

The installer gets to about 90% and then fails.

I receive an error log and it shows in can't find SmartConsolePreInstall.bat and yet I see it in the folder

[10-3-2017 15:25:05] OnInstallingFile: File=C:\Program Files (x86)\CheckPoint\SmartConsole\R80\PROGRAM\ExternalPackages\.NetframeworkInstaller.msi
[10-3-2017 15:25:05] OnInstallingFile: File=C:\Program Files (x86)\CheckPoint\SmartConsole\R80\PROGRAM\ExternalPackages\DotNetSetup.exe
[10-3-2017 15:25:05] OnInstallingFile: File=C:\Program Files (x86)\CheckPoint\SmartConsole\R80\PROGRAM\ExternalPackages\dotnetconf.txt
[10-3-2017 15:25:05] OnInstallingFile: File=C:\Program Files (x86)\CheckPoint\SmartConsole\R80\PROGRAM\ExternalPackages\WindowsInstaller31.exe
[10-3-2017 15:25:05] OnFirstUIAfter: Function Start
[10-3-2017 15:25:05] Call_SmartConsolePostInstall: Could not find C:\Program Files (x86)\CheckPoint\SmartConsole\R80\PROGRAM\SmartConsolePreInstall.bat
[10-3-2017 15:25:05] WriteProgressBarValuesToRegistry...
[10-3-2017 15:25:05] | SOFTWARE\CheckPoint\Check Point Product Suite\ProgressBar ,percent ,70 | was set
[10-3-2017 15:25:05] WriteProgressBarValuesToRegistry - END
[10-3-2017 15:25:05] ProgramAfter: Function Start
[10-3-2017 15:25:05] UpdateRegistry: Function Start
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT1 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT3 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT7 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT10 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT4 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT5 NOT Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT6 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT9 NOT Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT11 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT12 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT13 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT2 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT14 Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT15 NOT Installed
[10-3-2017 15:25:05] SetComponentsReg: COMPONENT16 Installed
[10-3-2017 15:25:06] ProgramAfter: Vc8 already installed
[10-3-2017 15:25:06] WriteProgressBarValuesToRegistry...
[10-3-2017 15:25:06] | SOFTWARE\CheckPoint\Check Point Product Suite\ProgressBar ,percent ,75 | was set
[10-3-2017 15:25:06] WriteProgressBarValuesToRegistry - END
[10-3-2017 15:25:06] CPLaunchApp: Failed to load DLL - C:\Users\gleach\AppData\Local\Temp\2\{9F8DC9EF-F853-4FB6-BC6F-13C202BEDFC0}\{F29C8957-4268-4505-A717-C0F75F6B075E}\system.dll
[10-3-2017 15:25:06] OnAbort: Installation aborted.
[10-3-2017 15:25:06] WriteProgressBarValuesToRegistry...
[10-3-2017 15:25:06] | SOFTWARE\CheckPoint\Check Point Product Suite\ProgressBar ,percent ,75 | was set
[10-3-2017 15:25:06] | SOFTWARE\CheckPoint\Check Point Product Suite\ProgressBar ,status ,failed | was set
[10-3-2017 15:25:06] | SOFTWARE\CheckPoint\Check Point Product Suite\ProgressBar ,prevStatus ,failed | was set
[10-3-2017 15:25:06] WriteProgressBarValuesToRegistry - END

19 Replies
Admin
Admin

Re: Error installing SmartConsole R80

I recommend engaging with the Check Point TAC for further troubleshooting.

Contact Support | Check Point Software 

0 Kudos

Re: Error installing SmartConsole R80

Are you using the version of the SmartConsole downloaded from the Gaia web interface of the SMS, or one downloaded from SecureKnowledge?  The former one does not quite have all the needed .NET dependency packages built into it (which can cause an installation failure on older OSes), while the latter one does.

--
My book "Max Power: Check Point Firewall Performance Optimization"
now available via http://maxpowerfirewalls.com.

"IPS Immersion Training" Self-paced Video Class
Now Available at http://www.maxpowerfirewalls.com
0 Kudos

Re: Error installing SmartConsole R80

@Tim I am not familiar with this limitation. Are those two setup files different?

0 Kudos

Re: Error installing SmartConsole R80

After rechecking my CCSA course errata this difference in SmartConsole installers was an issue for SmartConsole R77.30 installing onto Windows Server 2008, but is not an issue for SmartConsole R80 and R80.10.   I ran a CCSA R77.30 class just last week so it was still fresh in my mind, my bad.

--
My book "Max Power: Check Point Firewall Performance Optimization"
now available via http://maxpowerfirewalls.com.

"IPS Immersion Training" Self-paced Video Class
Now Available at http://www.maxpowerfirewalls.com

Re: Error installing SmartConsole R80

I downloaded from Checkpoint's website directly.

0 Kudos
Employee
Employee

Re: Error installing SmartConsole R80

I suspect the installation failed because you are missing “Microsoft Visual C++ 2012 Redistributable x86” package from your computer. Installing it should resolve the issue.

I’m wondering how did you get to this point in the installation, did you just run the downloaded EXE and the error occurred?

0 Kudos

Re: Error installing SmartConsole R80

I just downloaded the exe from the Checkpoint website and ran the installer.

0 Kudos
Admin
Admin

Re: Error installing SmartConsole R80

I recommend making sure the following items are manually installed, as described here: Portable SmartConsole for R80.10 

  • Visual C++ 2005 Redistributable
  • Visual C++ 2010 Redistributable
  • Visual C++ 2012 Redistributable
  • .NET Framework 4.5
0 Kudos

Re: Error installing SmartConsole R80

Yes, those are installed.

Opened  a ticket with support.  They are looking into it.

0 Kudos

Re: Error installing SmartConsole R80

Another silly thing to check: Make sure you AV solution is not blocking access to the file because scanning it takes too long.

I know that was a true killer for me with some installations. So far SmartConsole never died on me.

0 Kudos

Re: Error installing SmartConsole R80

Hi Dameon, when users install SmartConsole, not drag and drop the portable zip, these components get installed in the process. So there is no need to check if they were preinstalled or not. We always try to improve our setup experience and for clients it should be a 1-click. If things fail, support should be on their way.

https://community.checkpoint.com/people/gleac2b0f0c11-af23-4f1c-b94f-06d6f545f819, can you please send me your support task privately?

0 Kudos
Admin
Admin

Re: Error installing SmartConsole R80

Aware of this but I've also seen instances where the install of these components silently fail.

Consider this a "trust but verify" step Smiley Happy

0 Kudos

Re: Error installing SmartConsole R80

Dear Gents,

I have similar problem with R80 console. Installation end up with log bellow. Can anyone advise what could be problem on windows 10?Many thanks, regards

Andrej

[12/7/2018 01:20:39.252]Clean registry SMART_WRAPPER
[12/7/2018 01:20:39.283]1 - can't delete old values from registry
[12/7/2018 01:20:39.292]Clean registry PROGRESSBAR
[12/7/2018 01:20:39.312]2 - can't delete old values from registry
[12/7/2018 01:20:39.322]Clean registry SETUP
[12/7/2018 01:20:39.332]3 - can't delete old values from registry
[12/7/2018 01:20:39.346]Remove Run registry value
[12/7/2018 01:20:39.352]The SmartConsole Wrapper is running on 64bit OS
[12/7/2018 01:20:39.395]could not calculate size of component ############## SmartConsole Components size in MB ############System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at ComponentLibrary.InstallComponentsContainer.SetComponentsSize()
[12/7/2018 01:20:39.406]size of SmartConsole is: 552
[12/7/2018 01:20:39.413]size of SmartDomain Manager is: 50
[12/7/2018 01:20:39.423]size of SmartDashboard is: 73
[12/7/2018 01:20:39.432]size of SmartView Monitor is: 5
[12/7/2018 01:20:39.445]size of SmartUpdate is: 1
[12/7/2018 01:20:39.445]size of SmartProvisioning is: 7
[12/7/2018 01:20:39.455]size of Demo Mode is: 204
[12/7/2018 01:20:39.472]size of SmartEndpoint is: 59
[12/7/2018 01:20:39.480]size of SmartEvent is: 53
[12/7/2018 01:20:39.485]size of SmartLog and SmartView Tracker is: 19
[12/7/2018 01:20:39.494]size of Infrastructure: 300
[12/7/2018 01:20:39.507]total size of installation is: 2646
[12/7/2018 01:20:39.516]could not calculate size of component #####################################################System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at ComponentLibrary.InstallComponentsContainer.SetComponentsSize()
[12/7/2018 01:20:39.532]Check if Check Point SmartConsole R80.10 already installed
[12/7/2018 01:20:39.547]Check if ManagementConsole is already installed, Checking if: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{1F1B338B-46EE-4859-9D9C-A5EBB9EF3CC8} exists.
[12/7/2018 01:20:39.556]Can't find ManagementConsole on the machine
[12/7/2018 01:20:39.566]Can't find Check Point SmartConsole R80.10 on the machine
[12/7/2018 01:20:51.423]Validating that installation directory is empty
[12/7/2018 01:20:51.423]Directory does not exist. skipping validation...
[12/7/2018 01:20:51.433]validateEmptyInstallDir result: True
[12/7/2018 01:20:51.453]free space found on target installation dir is: 276031
[12/7/2018 01:20:51.453]the install path is: C:\Program Files (x86)\CheckPoint\SmartConsole\R80.10
[12/7/2018 01:20:51.472]These components will be installed:
[12/7/2018 01:20:51.486]SmartConsole
[12/7/2018 01:20:51.495]SmartDashboard
[12/7/2018 01:20:51.501]SmartEndpoint
[12/7/2018 01:20:51.512]SmartDomain Manager
[12/7/2018 01:20:51.523]SmartLog and SmartView Tracker
[12/7/2018 01:20:51.533]SmartEvent
[12/7/2018 01:20:51.543]SmartView Monitor
[12/7/2018 01:20:51.553]SmartUpdate
[12/7/2018 01:20:51.563]Abra Password Reset
[12/7/2018 01:20:51.573]Component 1: TRUE
[12/7/2018 01:20:51.583]Component 2: FALSE
[12/7/2018 01:20:51.595]Component 3: TRUE
[12/7/2018 01:20:51.601]Component 4: TRUE
[12/7/2018 01:20:51.613]Component 5: FALSE
[12/7/2018 01:20:51.623]Component 6: TRUE
[12/7/2018 01:20:51.632]Component 7: FALSE
[12/7/2018 01:20:51.642]Component 8: FALSE
[12/7/2018 01:20:51.656]Component 9: FALSE
[12/7/2018 01:20:51.666]Component 10: FALSE
[12/7/2018 01:20:51.673]Component 11: TRUE
[12/7/2018 01:20:51.686]Component 12: TRUE
[12/7/2018 01:20:51.696]Component 13: TRUE
[12/7/2018 01:20:51.701]Component 14: TRUE
[12/7/2018 01:20:51.712]Component 15: FALSE
[12/7/2018 01:20:51.723]Component 16: TRUE
[12/7/2018 01:20:51.733]Set _COMPONENT1 to 1
[12/7/2018 01:20:51.743]Set _COMPONENT2 to 0
[12/7/2018 01:20:51.753]Set _COMPONENT3 to 1
[12/7/2018 01:20:51.763]Set _COMPONENT4 to 1
[12/7/2018 01:20:51.773]Set _COMPONENT5 to 0
[12/7/2018 01:20:51.783]Set _COMPONENT6 to 1
[12/7/2018 01:20:51.793]Set _COMPONENT7 to 0
[12/7/2018 01:20:51.801]Set _COMPONENT8 to 0
[12/7/2018 01:20:51.813]Set _COMPONENT9 to 0
[12/7/2018 01:20:51.823]Set _COMPONENT10 to 0
[12/7/2018 01:20:51.832]Set _COMPONENT11 to 1
[12/7/2018 01:20:51.832]Set _COMPONENT12 to 1
[12/7/2018 01:20:51.852]Set _COMPONENT13 to 1
[12/7/2018 01:20:51.862]Set _COMPONENT14 to 1
[12/7/2018 01:20:51.866]Set _COMPONENT15 to 0
[12/7/2018 01:20:51.872]Set _COMPONENT16 to 1
[12/7/2018 01:20:51.893]The File : C:\Program Files (x86)\SmartConsoleSetupFile\setup.exe not found
[12/7/2018 01:20:51.901]Failure occured during Check Point SmartConsole R80.10 installation, stopping setup.exe
[12/7/2018 01:21:09.833]Installation Failed.
[12/7/2018 01:21:09.843]installation EXIT
[12/7/2018 01:21:09.852]Clean registry SMART_WRAPPER
[12/7/2018 01:21:09.863]Clean registry PROGRESSBAR
[12/7/2018 01:21:09.863]2 - can't delete old values from registry
[12/7/2018 01:21:09.883]Clean registry SETUP
[12/7/2018 01:21:09.893]3 - can't delete old values from registry
[12/7/2018 01:21:09.893]Remove Run registry value
[12/7/2018 01:23:47.223]Clean registry SMART_WRAPPER
[12/7/2018 01:23:47.224]1 - can't delete old values from registry
[12/7/2018 01:23:47.224]Clean registry PROGRESSBAR
[12/7/2018 01:23:47.246]2 - can't delete old values from registry
[12/7/2018 01:23:47.249]Clean registry SETUP
[12/7/2018 01:23:47.249]3 - can't delete old values from registry
[12/7/2018 01:23:47.268]Remove Run registry value
[12/7/2018 01:23:47.275]The SmartConsole Wrapper is running on 64bit OS
[12/7/2018 01:23:47.291]could not calculate size of component ############## SmartConsole Components size in MB ############System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at ComponentLibrary.InstallComponentsContainer.SetComponentsSize()
[12/7/2018 01:23:47.298]size of SmartConsole is: 552
[12/7/2018 01:23:47.298]size of SmartDomain Manager is: 50
[12/7/2018 01:23:47.314]size of SmartDashboard is: 73
[12/7/2018 01:23:47.318]size of SmartView Monitor is: 5
[12/7/2018 01:23:47.326]size of SmartUpdate is: 1
[12/7/2018 01:23:47.326]size of SmartProvisioning is: 7
[12/7/2018 01:23:47.343]size of Demo Mode is: 204
[12/7/2018 01:23:47.343]size of SmartEndpoint is: 59
[12/7/2018 01:23:47.358]size of SmartEvent is: 53
[12/7/2018 01:23:47.358]size of SmartLog and SmartView Tracker is: 19
[12/7/2018 01:23:47.358]size of Infrastructure: 300
[12/7/2018 01:23:47.374]total size of installation is: 2646
[12/7/2018 01:23:47.374]could not calculate size of component #####################################################System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at ComponentLibrary.InstallComponentsContainer.SetComponentsSize()
[12/7/2018 01:23:47.390]Check if Check Point SmartConsole R80.10 already installed
[12/7/2018 01:23:47.407]Check if ManagementConsole is already installed, Checking if: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{1F1B338B-46EE-4859-9D9C-A5EBB9EF3CC8} exists.
[12/7/2018 01:23:47.407]Can't find ManagementConsole on the machine
[12/7/2018 01:23:47.407]Can't find Check Point SmartConsole R80.10 on the machine
[12/7/2018 01:23:53.781]Validating that installation directory is empty
[12/7/2018 01:23:53.786]Directory does not exist. skipping validation...
[12/7/2018 01:23:53.791]validateEmptyInstallDir result: True
[12/7/2018 01:23:53.803]free space found on target installation dir is: 276140
[12/7/2018 01:23:53.810]the install path is: C:\Program Files (x86)\CheckPoint\SmartConsole\R80.10
[12/7/2018 01:23:53.820]These components will be installed:
[12/7/2018 01:23:53.827]SmartConsole
[12/7/2018 01:23:53.833]SmartDashboard
[12/7/2018 01:23:53.838]SmartEndpoint
[12/7/2018 01:23:53.844]SmartDomain Manager
[12/7/2018 01:23:53.850]SmartLog and SmartView Tracker
[12/7/2018 01:23:53.857]SmartEvent
[12/7/2018 01:23:53.863]SmartView Monitor
[12/7/2018 01:23:53.868]SmartUpdate
[12/7/2018 01:23:53.874]Abra Password Reset
[12/7/2018 01:23:53.881]Component 1: TRUE
[12/7/2018 01:23:53.886]Component 2: FALSE
[12/7/2018 01:23:53.891]Component 3: TRUE
[12/7/2018 01:23:53.898]Component 4: TRUE
[12/7/2018 01:23:53.905]Component 5: FALSE
[12/7/2018 01:23:53.910]Component 6: TRUE
[12/7/2018 01:23:53.915]Component 7: FALSE
[12/7/2018 01:23:53.921]Component 8: FALSE
[12/7/2018 01:23:53.927]Component 9: FALSE
[12/7/2018 01:23:53.933]Component 10: FALSE
[12/7/2018 01:23:53.939]Component 11: TRUE
[12/7/2018 01:23:53.946]Component 12: TRUE
[12/7/2018 01:23:53.953]Component 13: TRUE
[12/7/2018 01:23:53.960]Component 14: TRUE
[12/7/2018 01:23:53.967]Component 15: FALSE
[12/7/2018 01:23:53.973]Component 16: TRUE
[12/7/2018 01:23:53.981]Set _COMPONENT1 to 1
[12/7/2018 01:23:53.986]Set _COMPONENT2 to 0
[12/7/2018 01:23:53.992]Set _COMPONENT3 to 1
[12/7/2018 01:23:54.000]Set _COMPONENT4 to 1
[12/7/2018 01:23:54.006]Set _COMPONENT5 to 0
[12/7/2018 01:23:54.012]Set _COMPONENT6 to 1
[12/7/2018 01:23:54.019]Set _COMPONENT7 to 0
[12/7/2018 01:23:54.025]Set _COMPONENT8 to 0
[12/7/2018 01:23:54.033]Set _COMPONENT9 to 0
[12/7/2018 01:23:54.041]Set _COMPONENT10 to 0
[12/7/2018 01:23:54.047]Set _COMPONENT11 to 1
[12/7/2018 01:23:54.053]Set _COMPONENT12 to 1
[12/7/2018 01:23:54.059]Set _COMPONENT13 to 1
[12/7/2018 01:23:54.064]Set _COMPONENT14 to 1
[12/7/2018 01:23:54.071]Set _COMPONENT15 to 0
[12/7/2018 01:23:54.079]Set _COMPONENT16 to 1
[12/7/2018 01:23:54.086]The File : C:\Program Files (x86)\SmartConsoleSetupFile\setup.exe not found
[12/7/2018 01:23:54.093]Failure occured during Check Point SmartConsole R80.10 installation, stopping setup.exe
[12/7/2018 01:23:57.376]Installation Failed.
[12/7/2018 01:23:57.376]installation EXIT
[12/7/2018 01:23:57.376]Clean registry SMART_WRAPPER
[12/7/2018 01:23:57.393]Clean registry PROGRESSBAR
[12/7/2018 01:23:57.393]2 - can't delete old values from registry
[12/7/2018 01:23:57.393]Clean registry SETUP
[12/7/2018 01:23:57.411]3 - can't delete old values from registry
[12/7/2018 01:23:57.415]Remove Run registry value
[12/7/2018 06:16:13.379]Clean registry SMART_WRAPPER
[12/7/2018 06:16:13.395]1 - can't delete old values from registry
[12/7/2018 06:16:13.410]Clean registry PROGRESSBAR
[12/7/2018 06:16:13.410]2 - can't delete old values from registry
[12/7/2018 06:16:13.426]Clean registry SETUP
[12/7/2018 06:16:13.441]3 - can't delete old values from registry
[12/7/2018 06:16:13.441]Remove Run registry value
[12/7/2018 06:16:13.457]The SmartConsole Wrapper is running on 64bit OS
[12/7/2018 06:16:13.473]could not calculate size of component ############## SmartConsole Components size in MB ############System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at ComponentLibrary.InstallComponentsContainer.SetComponentsSize()
[12/7/2018 06:16:13.473]size of SmartConsole is: 552
[12/7/2018 06:16:13.488]size of SmartDomain Manager is: 50
[12/7/2018 06:16:13.504]size of SmartDashboard is: 73
[12/7/2018 06:16:13.504]size of SmartView Monitor is: 5
[12/7/2018 06:16:13.520]size of SmartUpdate is: 1
[12/7/2018 06:16:13.520]size of SmartProvisioning is: 7
[12/7/2018 06:16:13.535]size of Demo Mode is: 204
[12/7/2018 06:16:13.551]size of SmartEndpoint is: 59
[12/7/2018 06:16:13.551]size of SmartEvent is: 53
[12/7/2018 06:16:13.566]size of SmartLog and SmartView Tracker is: 19
[12/7/2018 06:16:13.566]size of Infrastructure: 300
[12/7/2018 06:16:13.582]total size of installation is: 2646
[12/7/2018 06:16:13.582]could not calculate size of component #####################################################System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at ComponentLibrary.InstallComponentsContainer.SetComponentsSize()
[12/7/2018 06:16:13.598]Check if Check Point SmartConsole R80.10 already installed
[12/7/2018 06:16:13.613]Check if ManagementConsole is already installed, Checking if: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{1F1B338B-46EE-4859-9D9C-A5EBB9EF3CC8} exists.
[12/7/2018 06:16:13.629]Can't find ManagementConsole on the machine
[12/7/2018 06:16:13.629]Can't find Check Point SmartConsole R80.10 on the machine
[12/7/2018 06:17:12.851]Validating that installation directory is empty
[12/7/2018 06:17:12.851]Directory does not exist. skipping validation...
[12/7/2018 06:17:12.867]validateEmptyInstallDir result: True
[12/7/2018 06:17:12.867]free space found on target installation dir is: 275645
[12/7/2018 06:17:12.882]the install path is: C:\Program Files (x86)\CheckPoint\SmartConsole\R80.10
[12/7/2018 06:17:12.882]These components will be installed:
[12/7/2018 06:17:12.898]SmartConsole
[12/7/2018 06:17:12.898]SmartDashboard
[12/7/2018 06:17:12.913]SmartEndpoint
[12/7/2018 06:17:12.913]SmartDomain Manager
[12/7/2018 06:17:12.929]SmartLog and SmartView Tracker
[12/7/2018 06:17:12.929]SmartEvent
[12/7/2018 06:17:12.945]SmartView Monitor
[12/7/2018 06:17:12.945]SmartUpdate
[12/7/2018 06:17:12.945]Abra Password Reset
[12/7/2018 06:17:12.960]Component 1: TRUE
[12/7/2018 06:17:12.960]Component 2: FALSE
[12/7/2018 06:17:12.976]Component 3: TRUE
[12/7/2018 06:17:12.976]Component 4: TRUE
[12/7/2018 06:17:12.992]Component 5: FALSE
[12/7/2018 06:17:12.992]Component 6: TRUE
[12/7/2018 06:17:12.992]Component 7: FALSE
[12/7/2018 06:17:13.007]Component 8: FALSE
[12/7/2018 06:17:13.007]Component 9: FALSE
[12/7/2018 06:17:13.023]Component 10: FALSE
[12/7/2018 06:17:13.023]Component 11: TRUE
[12/7/2018 06:17:13.023]Component 12: TRUE
[12/7/2018 06:17:13.038]Component 13: TRUE
[12/7/2018 06:17:13.038]Component 14: TRUE
[12/7/2018 06:17:13.054]Component 15: FALSE
[12/7/2018 06:17:13.054]Component 16: TRUE
[12/7/2018 06:17:13.070]Set _COMPONENT1 to 1
[12/7/2018 06:17:13.070]Set _COMPONENT2 to 0
[12/7/2018 06:17:13.070]Set _COMPONENT3 to 1
[12/7/2018 06:17:13.085]Set _COMPONENT4 to 1
[12/7/2018 06:17:13.085]Set _COMPONENT5 to 0
[12/7/2018 06:17:13.101]Set _COMPONENT6 to 1
[12/7/2018 06:17:13.101]Set _COMPONENT7 to 0
[12/7/2018 06:17:13.101]Set _COMPONENT8 to 0
[12/7/2018 06:17:13.117]Set _COMPONENT9 to 0
[12/7/2018 06:17:13.117]Set _COMPONENT10 to 0
[12/7/2018 06:17:13.132]Set _COMPONENT11 to 1
[12/7/2018 06:17:13.132]Set _COMPONENT12 to 1
[12/7/2018 06:17:13.132]Set _COMPONENT13 to 1
[12/7/2018 06:17:13.148]Set _COMPONENT14 to 1
[12/7/2018 06:17:13.148]Set _COMPONENT15 to 0
[12/7/2018 06:17:13.163]Set _COMPONENT16 to 1
[12/7/2018 06:17:13.163]The File : C:\Program Files (x86)\SmartConsoleSetupFile\setup.exe not found
[12/7/2018 06:17:13.179]Failure occured during Check Point SmartConsole R80.10 installation, stopping setup.exe
[12/7/2018 06:17:35.830]Installation Failed.
[12/7/2018 06:17:35.830]installation EXIT
[12/7/2018 06:17:35.845]Clean registry SMART_WRAPPER
[12/7/2018 06:17:35.845]Clean registry PROGRESSBAR
[12/7/2018 06:17:35.861]2 - can't delete old values from registry
[12/7/2018 06:17:35.877]Clean registry SETUP
[12/7/2018 06:17:35.877]3 - can't delete old values from registry
[12/7/2018 06:17:35.877]Remove Run registry value
[12/7/2018 23:09:41.595]Clean registry SMART_WRAPPER
[12/7/2018 23:09:41.602]Clean registry PROGRESSBAR
[12/7/2018 23:09:41.611]2 - can't delete old values from registry
[12/7/2018 23:09:41.620]Clean registry SETUP
[12/7/2018 23:09:41.632]3 - can't delete old values from registry
[12/7/2018 23:09:41.637]Remove Run registry value
[12/7/2018 23:09:41.644]The SmartConsole Wrapper is running on 64bit OS
[12/7/2018 23:09:41.658]could not calculate size of component ############## SmartConsole Components size in MB ############System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at ComponentLibrary.InstallComponentsContainer.SetComponentsSize()
[12/7/2018 23:09:41.665]size of SmartConsole is: 552
[12/7/2018 23:09:41.675]size of SmartDomain Manager is: 50
[12/7/2018 23:09:41.684]size of SmartDashboard is: 73
[12/7/2018 23:09:41.691]size of SmartView Monitor is: 5
[12/7/2018 23:09:41.698]size of SmartUpdate is: 1
[12/7/2018 23:09:41.711]size of SmartProvisioning is: 7
[12/7/2018 23:09:41.717]size of Demo Mode is: 204
[12/7/2018 23:09:41.723]size of SmartEndpoint is: 59
[12/7/2018 23:09:41.735]size of SmartEvent is: 53
[12/7/2018 23:09:41.741]size of SmartLog and SmartView Tracker is: 19
[12/7/2018 23:09:41.751]size of Infrastructure: 300
[12/7/2018 23:09:41.754]total size of installation is: 2646
[12/7/2018 23:09:41.766]could not calculate size of component #####################################################System.FormatException: Input string was not in a correct format.
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at ComponentLibrary.InstallComponentsContainer.SetComponentsSize()
[12/7/2018 23:09:41.774]Check if Check Point SmartConsole R80.10 already installed
[12/7/2018 23:09:41.786]Check if ManagementConsole is already installed, Checking if: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{1F1B338B-46EE-4859-9D9C-A5EBB9EF3CC8} exists.
[12/7/2018 23:09:41.793]Can't find ManagementConsole on the machine
[12/7/2018 23:09:41.804]Can't find Check Point SmartConsole R80.10 on the machine
[12/7/2018 23:09:47.091]Validating that installation directory is empty
[12/7/2018 23:09:47.104]Directory does not exist. skipping validation...
[12/7/2018 23:09:47.114]validateEmptyInstallDir result: True
[12/7/2018 23:09:47.125]free space found on target installation dir is: 199903
[12/7/2018 23:09:47.135]the install path is: C:\Program Files (x86)\CheckPoint\SmartConsole\R80.10
[12/7/2018 23:09:47.146]These components will be installed:
[12/7/2018 23:09:47.152]SmartConsole
[12/7/2018 23:09:47.158]SmartDashboard
[12/7/2018 23:09:47.168]SmartEndpoint
[12/7/2018 23:09:47.176]SmartDomain Manager
[12/7/2018 23:09:47.185]SmartLog and SmartView Tracker
[12/7/2018 23:09:47.194]SmartEvent
[12/7/2018 23:09:47.203]SmartView Monitor
[12/7/2018 23:09:47.213]SmartUpdate
[12/7/2018 23:09:47.222]Abra Password Reset
[12/7/2018 23:09:47.233]Component 1: TRUE
[12/7/2018 23:09:47.242]Component 2: FALSE
[12/7/2018 23:09:47.250]Component 3: TRUE
[12/7/2018 23:09:47.259]Component 4: TRUE
[12/7/2018 23:09:47.267]Component 5: FALSE
[12/7/2018 23:09:47.276]Component 6: TRUE
[12/7/2018 23:09:47.285]Component 7: FALSE
[12/7/2018 23:09:47.294]Component 8: FALSE
[12/7/2018 23:09:47.302]Component 9: FALSE
[12/7/2018 23:09:47.313]Component 10: FALSE
[12/7/2018 23:09:47.322]Component 11: TRUE
[12/7/2018 23:09:47.331]Component 12: TRUE
[12/7/2018 23:09:47.340]Component 13: TRUE
[12/7/2018 23:09:47.350]Component 14: TRUE
[12/7/2018 23:09:47.359]Component 15: FALSE
[12/7/2018 23:09:47.369]Component 16: TRUE
[12/7/2018 23:09:47.379]Set _COMPONENT1 to 1
[12/7/2018 23:09:47.388]Set _COMPONENT2 to 0
[12/7/2018 23:09:47.399]Set _COMPONENT3 to 1
[12/7/2018 23:09:47.407]Set _COMPONENT4 to 1
[12/7/2018 23:09:47.417]Set _COMPONENT5 to 0
[12/7/2018 23:09:47.425]Set _COMPONENT6 to 1
[12/7/2018 23:09:47.435]Set _COMPONENT7 to 0
[12/7/2018 23:09:47.444]Set _COMPONENT8 to 0
[12/7/2018 23:09:47.452]Set _COMPONENT9 to 0
[12/7/2018 23:09:47.460]Set _COMPONENT10 to 0
[12/7/2018 23:09:47.468]Set _COMPONENT11 to 1
[12/7/2018 23:09:47.479]Set _COMPONENT12 to 1
[12/7/2018 23:09:47.487]Set _COMPONENT13 to 1
[12/7/2018 23:09:47.495]Set _COMPONENT14 to 1
[12/7/2018 23:09:47.505]Set _COMPONENT15 to 0
[12/7/2018 23:09:47.512]Set _COMPONENT16 to 1
[12/7/2018 23:09:47.520]The File : C:\Program Files (x86)\SmartConsoleSetupFile\setup.exe not found
[12/7/2018 23:09:47.529]Failure occured during Check Point SmartConsole R80.10 installation, stopping setup.exe

0 Kudos
Admin
Admin

Re: Error installing SmartConsole R80

It looks like you have a corrupt installation file.

You might try using the Portable version instead: Portable SmartConsole for R80.x 

0 Kudos
Vladimir
Pearl

Re: Error installing SmartConsole R80

Of late, I've seen few instances when Carbon Black CB Defense was preventing installation and execution of the SmartConsole.

0 Kudos

Re: Error installing SmartConsole R80

I have had issues with Trend Micro as well. Luckely I have a good channel there and got them all the debug files so that issue should no longer occur.

But other AV vendors may still have issue with SmartConsole.

Re: Error installing SmartConsole R80

Many thanks Dameon but I am not entitled to download portable Smartconsole on link over there. Weird do I need special support contract for portable version too?

0 Kudos
Admin
Admin

Re: Error installing SmartConsole R80

Most software downloads require a software subscription agreement to be in place, included with a support agreement direct with Check Point or through an authorized partner.

Like Vladimir Yakovlev‌ suggested, your issue may be caused by other security software present on your system.

0 Kudos

Re: Error installing SmartConsole R80

I had the same problem with version R80.30.

Just unzip the file and run SmartConsole.exe.

Good luck.

0 Kudos