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Application and Url filtering not working

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Hi,

i am using 5600 appliance and there i have written different application and url filtering policy in which pornography and media stream(category)  is at top and is block. But all the client are being able to access the porn site and media.

when i see the log of application and url it show allow but when i click to "Go to policy" tab there comes the error "the rule does not exist anymore". What may be the reason?.

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Re: Application and Url filtering not working

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Thanks all for your concern.. the problem is solved.. i restore the working date database from the database revision control. and make some changes to the DNS of the gateway. And now its working fine. i found that the management was downloading the update of the url and application filter but was unable to push to the gateway and made a policy for the gateway.

Thanks.

Sagar Manandhar

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4 Replies

Re: Application and Url filtering not working

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What happens if you copy + paste that access rule into the policy as a new rule, delete the original, and push policy? That should create the rule with a new Rule ID. Maybe something just got corrupt with that rule in the database?

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Re: Application and Url filtering not working

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yes, i have tried it too but not working. Is there any hotfix for it?

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Admin
Admin

Re: Application and Url filtering not working

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If you look at the log message, it will tell you exactly why the traffic was allowed: There was an "Internal System Error."

There is a fail open/close switch for that situation.

In this case, that setting is allow.

When you go find the rule that allowed the traffic, it doesn't exist.

Of course, you can set it to fail close if you prefer.

Here's where to make that change:

This begs the question: why the internal system error?

That will likely require a TAC case to troubleshoot.

"Internal System Error occurred" log in SmartView Tracker while trying to categorize resource 

Re: Application and Url filtering not working

Jump to solution

Thanks all for your concern.. the problem is solved.. i restore the working date database from the database revision control. and make some changes to the DNS of the gateway. And now its working fine. i found that the management was downloading the update of the url and application filter but was unable to push to the gateway and made a policy for the gateway.

Thanks.

Sagar Manandhar

0 Kudos