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Douglas_Zan1
Explorer
Explorer

R80.30 Identity Collector connection error

ckp2.JPGckp.JPGHas anyone seen this error before?

When I create the new domain on ID collector and test the communication I got the error "A Security package specific error occurred".

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7 Replies
Vladimir
Champion
Champion

our user name does not look accurate.

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Douglas_Zan1
Explorer
Explorer

The user is correct but is not displayed entirely. 

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PhoneBoy
Admin
Admin

Which version of IDC? @Royi_Priov 

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Douglas_Zan1
Explorer
Explorer

The Domain Controller is a Windows 2008 R2 server fully updated

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PhoneBoy
Admin
Admin

I am referring to the Identity Collector client itself?
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Douglas_Zan1
Explorer
Explorer

The Identity Collector agent version is 80.72.0000 , from a R80.30 gateway.

I checked the Windows services and the IDC service is running.

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Norbert_Bohusch
Advisor

"Service Communication Failure" means that the Windows Service (services.msc) is not running!
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