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Contributor

upgrade option missing 80.40

hi i would like to upgrade my log server to latest 80.40 however the "upgrade" option is not showing 

deployment agent is latest version , not sure what im doing wrong ,. 

 

 
 
 

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6 Replies
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Employee+
Employee+

Hi Nick,

Can you provide more details?

From which version you are trying to upgrade the log server? is there any HF/JHF installed on your machine?

Which Deployment agent version you used?

We will try to reproduce and investigate it on our labs as well.

Thanks,

Ido

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Employee
Employee

Hi,

Adding to Ido's reply,

If you could send us Deployment Agent logs it would be very helpful.

Please run "da_cli collect_logs" and send the file to galos@checkpoint.com.

Thanks, 

Gal

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Employee
Employee

Hi again,

If you could also attach "/opt/CPInstLog/collect_mgmtpuv_output.log" that would be great.

Thanks,

Gal

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Contributor

how do i get these files ?

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Employee+
Employee+

On the machine where the verification fails, from expert mode, please run "da_cli collect_logs"

The command creates a tgz on the same directory where you run it, including all the logs required for the analysis 

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Employee+
Employee+

Hi Nick,

Can you update on your side?

Can you share the files Boaz /Gal asked for?

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