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Copper

SmartLog Issue

We are facing an issue with logs not working when connected to our MDS.  SmartLog no longer works and displays the message “SmartLog is Initializing…”  The issue started while we were running Take 87 which was stable for quite some time.  We can see logs when connected directly to the MLM via SmartConsole.

smartlog.jpg

 

 

 

We have rebooted, performed smartlogstop/smartlogstart several times, without success.  We have an open case with TAC who suggested upgrading to Take 118 which didn’t help.  They are reviewing other logs in the meantime.

Environment

  • MDS – R80.20 Take 118 (Smart1-3150)
  • MLM – R80.20 Take 118 (HP Open Server)
  • SME – R80.20 Take 118 (HP Open Server)

Looking to see if anyone has run into this issue and other possible suggestions to look at and try.

Thanks

4 Replies
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Admin
Admin

Re: SmartLog Issue

Have you tried accessing using a web browser e.g. https://CMA-IP/smartview
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Copper

Re: SmartLog Issue

I just tried and get "Query Failed" message when viewing any of the data.  

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Admin
Admin

Re: SmartLog Issue

This would most likely have to be debugged by the TAC as some process is clearly wedged/not starting.
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Copper

Re: SmartLog Issue

TAC wasn't much help.  Luckily I was able to work with someone directly in R&D to fix the issue.  There was a corrupt file which was affecting RFL.