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Vladimir
Pearl

R77.30 First Time Wizard stuck after definition of Management Connection.

Has anyone encountered this before: during FTW, after management interface is defined with the same IP as the WebUI is using, the buttons are grayed-out and the process cannot progress further:

The image is Check_Point_R77.30_Install_and_Upgrade_T5.Gaia.iso and I have tried it with multiple browsers (Chrome required a one-liner to work, but IE was working from the start).

15 Replies
Admin
Admin

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

Gateway or Management?

If management, it might be this: Cannot Connect with SmartConsole to R77.30 or Earlier Management

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Vladimir
Pearl

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

It was not yet defined: I am in the process of running FTW and did not get to specify what it'll be yet.

The sequence goes:

   

...and we're stuck.

Petr_Hantak
Silver

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

You most probably tried it, but have you got the smae result after page refresh or clear cache and page refresh?

Vladimir
Pearl

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

Tried emptying the cache, refresh, different browsers and rebooted the VM.

Same results. Cannot exclude possibility of corrupted installation, unless there is some other gremlin at work.

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

if you make changes to the interface page, what interface are you connected to when you start the FTW?

As you are stating that "after management interface is defined with the same IP as the WebUI is using" 

To that rings a bell that says you were connected to another interface? You normally do not change the interface you are connected to during the running of the FTW. 

You set the interface upfront through CLI if you want and then connect to that interface and run the FTW.

Regards, Maarten
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Vladimir
Pearl

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

Nope: same interface. That’s what’s puzzling. Nothing changes, simply clicking through the FTW stop responding after this page.

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

Did you backdate the system as indicated just to makes sure the Certificate issue is not bothering you here?

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Vladimir
Pearl

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

Hugo,

Haven't tried the backdating yet, as the epoch issue manifests itself later in the process, when we try to connect to the management via SmartDashboard.

I am curious to know if the Check_Point_R77.30_Install_and_Upgrade_T5 already contains the fixes from JHF 143 that addressing it.

As I am going through the FTW, the self-signed cert is a valid one:

And since I have not yet defined this system as a management server, (planing to do that later in the setup), the internal CA is not yet in play.

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Vladimir
Pearl

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

I've reinstalled the VM and the issue is no longer present. Must've been a corrupt installation.

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Petr_Hantak
Silver

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

Good to hear it doesn't repeat after reinstall. I was thinking about corrupted installation package at all. If are checksums ok. 

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Re: R77.30 First Time Wizard stuck after definition of Management Connection.

I had similar issue, finally sorted by recreating VM with the spec mentioned below. Main reason for this issue I found was due to ram and hard disk allocation on VM. Once I allocated 25gb hard disk space and 1.6 gb of ram the issue was fixed. 

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Vladimir
Pearl

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

Thank you Raaj. I'll keep it in mind, but I typically provision HDD space, RAM and CPU fairly generously for VMs.

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Admin
Admin

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

Pretty sure even 25gb of disk and 1.6gb of RAM are below the minimum requirements for R77.x.

At the very least you should allocate the amounts specified in the release notes.

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Re: R77.30 First Time Wizard stuck after definition of Management Connection.

The OVF for R77.30 is packed with a 10GB disc. you cannot really run standalone on it with more than 1 GB of log data. Upgrade is impossible and even running a jumbo can be challenging.

Regards, Maarten
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Vladimir
Pearl

Re: R77.30 First Time Wizard stuck after definition of Management Connection.

Maarten,

The OVF is explicitly provisioned for Gateways.

The management VM was always supposed to be deployed from ISO.