Smart Console R81.20 windows 11 Crash all the time

[ygrenys-navi]

Dear mate,

I am using thinkpad x13 i7 with 16gb ram still having issues with the smart console r81.20. Please check the picture here. And suggest any idea that can resolve the issue. Thanks.

[Chris_Atkinson]

Please share the file with TAC for analysis.

Meanwhile do you encounter the same behavior with the portable version?

sk116158: Portable SmartConsole for R80.x and R81.x

[Gojira]

As Chris said, i've seen these issues go away with the portable version. Something about permissions I think.

[Tal_Paz-Fridman]

1| Try uninstalling it and reinstalling using Run as administrator

2| You are welcome to send me the zip file from the crash so that one of the R&D owners could also take a look at it - tfridman@checkpoint.com 

[ygrenys-navi]

Hi @Tal_Paz-Fridman ,

I just sent you the crash report. Thanks.

[the_rock]

Tal is great, I worked with him before on some issues, super nice guy! Btw, I think you should also open an official TAC case, just my opinion.

Best,

Andy

[Tal_Paz-Fridman]

Thanks Andy!

[the_rock]

I only speak the truth and thats truth 100% 🙏

[the_rock · Accepted solution]

Im with Chris on this one, just share the file with TAC, so they can analyze it further. Also, portable smart console is always a good alternative.

Best,

Andy