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LOcfemia
Participant

R80.20 SmartConsole Uninstallation Error

Client Machine: Windows Server 2016 Version 1607 (OS Build 14393.3866)
R80.20 SmartConsole Build: 992000025

We are trying to uninstall existing R80.20 SmartConsole with 3 different admin users, but keep getting errors. We were able to remove other applications on same machine but not on this one.  Has anyone experienced this kind of error?

 

"Starting Check Point SmartConsole R80.20
Time: 2-5-2019 18:23:22

[2-5-2019 18:23:22] EnableCancel: Enable Cancel button
[2-5-2019 18:23:22] OnMaintUIBefore: Function Start
[2-5-2019 18:23:22] CheckOpenPrograms: Function Start
[2-5-2019 18:23:25] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\AbraDashboard.exe. IsRunning=0
[2-5-2019 18:23:28] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\AnalyzerClient.exe. IsRunning=0
[2-5-2019 18:23:28] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\ClientInfo.exe. IsRunning=0
[2-5-2019 18:23:28] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\CPAppStart.exe. IsRunning=0
[2-5-2019 18:23:28] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\CPlgv.exe. IsRunning=0
[2-5-2019 18:23:33] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\EndpointManager.exe. IsRunning=0
[2-5-2019 18:23:36] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\FwPolicy.exe. IsRunning=0
[2-5-2019 18:23:40] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\GuiDBedit.exe. IsRunning=0
[2-5-2019 18:23:42] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\Provider.exe. IsRunning=0
[2-5-2019 18:23:44] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\RoboManager.exe. IsRunning=0
[2-5-2019 18:23:46] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\SmartViewMonitor.exe. IsRunning=0
[2-5-2019 18:23:48] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\SmartDistributor.exe. IsRunning=0
[2-5-2019 18:23:51] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\CPStatus.exe. IsRunning=0
[2-5-2019 18:23:54] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\SmartLogGui.exe. IsRunning=0
[2-5-2019 18:23:57] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\SmartViewReporterClient.exe. IsRunning=0
[2-5-2019 18:24:00] IsProcessRunningByFullPath: process name and path szAppPath=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\SmartConsole.exe. IsRunning=0
[2-5-2019 18:24:00] CheckOpenPrograms: Function Finish
[2-5-2019 18:24:00] OnMaintUIBefore: Unistall type=REMOVEALL
[2-5-2019 18:24:01] CPLaunchApp: Run command | C:\PROGRA~2\CHECKP~1\SMARTC~1\R80.20\PROGRAM\SmartConsolePostUnInstall.bat | with Time out -1
[2-5-2019 18:24:01] Output:
--------

C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM>CustomPreInst.exe -Uninstall
[2-5-2019 18:24:26]
--------

[2-5-2019 18:24:26] C:\PROGRA~2\CHECKP~1\SMARTC~1\R80.20\PROGRAM\SmartConsolePostUnInstall.bat Return value = 1
[2-5-2019 18:24:26] UnRegisterOCX_gui: target_dir=C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM
[2-5-2019 18:24:26] RegisterOCX_infra: regsvr_path=C:\Windows\SysWOW64\
[2-5-2019 18:24:26] The file registerlist.conf was not found, no registration was committed
[2-5-2019 18:24:26] CPLaunchApp: Run command | unix2dos.exe "C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\registerlist.conf" "C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\registerlist.conf" | with Time out 150000
[2-5-2019 18:24:26] Output:
--------
[2-5-2019 18:24:34]
--------

[2-5-2019 18:24:34] unix2dos.exe "C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\registerlist.conf" "C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20\PROGRAM\registerlist.conf" Return value = 0
[2-5-2019 18:24:34] The file registerlist.conf is empty, no registration was committed
[2-5-2019 18:24:34] OnMaintUIBefore: Function Finish
[2-5-2019 18:25:12] OnMaintUIAfter: Function Start
[2-5-2019 18:25:12] CP_RegDBDeleteKey: Key to delete = SOFTWARE\CheckPoint\Management Clients\6.1.6
[2-5-2019 18:25:12] CP_RegDBDeleteKey: failed to delete = SOFTWARE\CheckPoint\Management Clients\6.1.6
[2-5-2019 18:25:12] CP_RegDBDeleteKey: Error MSG =
[2-5-2019 18:25:12] CP_RegDBDeleteKey: Key to delete = SOFTWARE\CheckPoint\Management Clients\6.5.9
[2-5-2019 18:25:12] CP_RegDBDeleteKey: failed to delete = SOFTWARE\CheckPoint\Management Clients\6.5.9
[2-5-2019 18:25:12] CP_RegDBDeleteKey: Error MSG =
[2-5-2019 18:25:12] OnMaintUIAfter: RemoveAll=TRUE. Deleting directories.
[2-5-2019 18:25:12] Delete_ReadOnly_Files: Deleting C:\Program Files (x86)\CheckPoint\SmartConsole\R80.20 directory.
[2-5-2019 18:25:12] CPLaunchApp: Run command | C:\Program Files (x86)\go.bat | with Time out 150000
[2-5-2019 18:25:12] Output:
--------
[2-5-2019 18:25:42]
--------

[2-5-2019 18:25:42] C:\Program Files (x86)\go.bat Return value = 0
[2-5-2019 18:25:42] OnMaintUIAfter: load ImageC:\Users\admin2\AppData\Local\Temp\{DF21B343-AC87-4B57-8F8D-5B4CAF0E9B66}\{ABB7C1A6-F100-45DD-B6C1-622F44B7C00A}\ad.bmp
[2-5-2019 18:25:42] 1
[2-5-2019 18:25:42] 4
[2-5-2019 18:25:42] 5
[2-5-2019 18:25:42] OnMaintUIAfter: load ImageC:\Users\admin2\AppData\Local\Temp\{DF21B343-AC87-4B57-8F8D-5B4CAF0E9B66}\{ABB7C1A6-F100-45DD-B6C1-622F44B7C00A}\Picture_FW.bmp
[2-5-2019 18:25:42] RemoveUserData: Function Start
[2-5-2019 18:25:42] Trying to delete user data
[2-5-2019 18:25:42] ProfilesDirectory: C:\Users
[2-5-2019 18:25:42] Checking if data folder exists: C:\Users\Administrator\AppData\Local\Check Point\SmartConsole\R80.20
[2-5-2019 18:25:42] Data folder: C:\Users\Administrator\AppData\Local\Check Point\SmartConsole\R80.20 doesn't exist
[2-5-2019 18:25:42] Checking if data folder exists: C:\Users\All Users\AppData\Local\Check Point\SmartConsole\R80.20
[2-5-2019 18:25:43] Data folder: C:\Users\All Users\AppData\Local\Check Point\SmartConsole\R80.20 doesn't exist
[2-5-2019 18:25:43] Checking if data folder exists: C:\Users\admin1\AppData\Local\Check Point\SmartConsole\R80.20
[2-5-2019 18:25:43] Data folder: C:\Users\admin1\AppData\Local\Check Point\SmartConsole\R80.20 doesn't exist
[2-5-2019 18:25:43] Checking if data folder exists: C:\Users\admin3\AppData\Local\Check Point\SmartConsole\R80.20
[2-5-2019 18:25:43] Data folder: C:\Users\admin3\AppData\Local\Check Point\SmartConsole\R80.20 doesn't exist
[2-5-2019 18:25:43] Checking if data folder exists: C:\Users\Default\AppData\Local\Check Point\SmartConsole\R80.20
[2-5-2019 18:25:43] Data folder: C:\Users\Default\AppData\Local\Check Point\SmartConsole\R80.20 doesn't exist
[2-5-2019 18:25:43] Checking if data folder exists: C:\Users\Default User\AppData\Local\Check Point\SmartConsole\R80.20
[2-5-2019 18:25:43] Data folder: C:\Users\Default User\AppData\Local\Check Point\SmartConsole\R80.20 doesn't exist
[2-5-2019 18:25:43] Checking if data folder exists: C:\Users\Public\AppData\Local\Check Point\SmartConsole\R80.20
[2-5-2019 18:25:43] Data folder: C:\Users\Public\AppData\Local\Check Point\SmartConsole\R80.20 doesn't exist
[2-5-2019 18:25:43] Checking if data folder exists: C:\Users\admin2\AppData\Local\Check Point\SmartConsole\R80.20
[2-5-2019 18:25:43] Data folder: C:\Users\admin2\AppData\Local\Check Point\SmartConsole\R80.20 exist
[2-5-2019 18:25:43] Data folder: C:\Users\admin2\AppData\Local\Check Point\SmartConsole\R80.20 deleted succsesfully
[2-5-2019 18:25:43] Checking if data folder exists: C:\Users\srvsupport\AppData\Local\Check Point\SmartConsole\R80.20
[2-5-2019 18:25:43] Data folder: C:\Users\srvsupport\AppData\Local\Check Point\SmartConsole\R80.20 doesn't exist
[2-5-2019 18:25:43] Checking if data folder exists: C:\Users\chkpadmin\AppData\Local\Check Point\SmartConsole\R80.20
[2-5-2019 18:25:43] Data folder: C:\Users\chkpadmin\AppData\Local\Check Point\SmartConsole\R80.20 doesn't exist
[2-5-2019 18:25:43] RemoveUserData: Function Finish
[2-5-2019 18:25:43] OnMaintUIAfter: Function Finish
[2-5-2019 18:25:43] EnableCancel: Enable Cancel button"

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PhoneBoy
Admin
Admin

Recommend opening a TAC case here.

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