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R80.20: Administrators cannot log into Web Smartview GUI

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I have a management server running R80.20.

Some administrators can log into the Smartview Web GUI, while some of them can. The affected administrators can log into the Smart Console. The can access the Log and Monitoring section and can query and view logs using SmartConsole.  

The same user is not able to connect to the SmartView Web GUI. The message "Invalid username and password"

When you look at the active sessions in the SmartConsole you can see the user has a "SmartView" session.

I have recreated the affected administrators.

I have restarted the management server.

Does anyone have any ideas?

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