MUH Identity Awareness Agent on Citrix randomly disconnects

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Hi,

Has anyone encountered this issue with the MUH Identity Awareness Agent running on Citrix servers? Initial connection works just fine but then after a few days it just disconnects and stops forwarding identities. Event log on the server says that it is connected but the agent doesn't report that. Screenshot is attached. There doesn't seem to be an sk relating to this so I'm wondering if it is a bug? It's an R80.10 environment running JHF112 and SC Take 056.

TIA,

Stu