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Log exporter crashing

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Hi, 

We are trying to run log exporter in our environment for the fist time and it keeps crashing after some time. 

 

 

[Expert@#####:0]# cpwd_admin list
APP PID STAT #START START_TIME MON COMMAND
CPVIEWD 4024 E 1 [16:26:16] 24/10/2019 N cpviewd
HISTORYD 4027 E 1 [16:26:16] 24/10/2019 N cpview_historyd
CPD 4039 E 1 [16:26:16] 24/10/2019 Y cpd
FWD 4150 E 1 [16:26:20] 24/10/2019 N fwd -n
FWM 4153 E 1 [16:26:20] 24/10/2019 N fwm
SOLR 4341 E 1 [16:26:20] 24/10/2019 N java_solr /opt/CPrt-R80/conf/jetty.xml
RFL 4388 E 1 [16:26:20] 24/10/2019 N LogCore
SMARTVIEW 4412 E 1 [16:26:20] 24/10/2019 N SmartView
INDEXER 4538 E 1 [16:26:21] 24/10/2019 N /opt/CPrt-R80/log_indexer/log_indexer
SMARTLOG_SERVER 4565 E 1 [16:26:21] 24/10/2019 N /opt/CPSmartLog-R80/smartlog_server
CPM 4650 E 1 [16:26:22] 24/10/2019 N /opt/CPsuite-R80/fw1/scripts/cpm.sh -s
EXPORTER.##### 4672 E 1 [16:26:22] 24/10/2019 N /opt/CPrt-R80/log_exporter/targets/#####/log_exporter -export /opt/CPrt-R80/log_exporter/targets/#####/targetConfiguration.xml
CPSEMD 4879 E 1 [16:26:22] 24/10/2019 N cpsemd
CPSEAD 4885 E 1 [16:26:22] 24/10/2019 N cpsead
DASERVICE 4919 E 1 [16:26:23] 24/10/2019 N DAService_script
[Expert@#####:0]# cpwd_admin list
APP PID STAT #START START_TIME MON COMMAND
CPVIEWD 4024 E 1 [16:26:16] 24/10/2019 N cpviewd
HISTORYD 4027 E 1 [16:26:16] 24/10/2019 N cpview_historyd
CPD 4039 E 1 [16:26:16] 24/10/2019 Y cpd
FWD 4150 E 1 [16:26:20] 24/10/2019 N fwd -n
FWM 4153 E 1 [16:26:20] 24/10/2019 N fwm
SOLR 4341 E 1 [16:26:20] 24/10/2019 N java_solr /opt/CPrt-R80/conf/jetty.xml
RFL 4388 E 1 [16:26:20] 24/10/2019 N LogCore
SMARTVIEW 4412 E 1 [16:26:20] 24/10/2019 N SmartView
INDEXER 4538 E 1 [16:26:21] 24/10/2019 N /opt/CPrt-R80/log_indexer/log_indexer
SMARTLOG_SERVER 4565 E 1 [16:26:21] 24/10/2019 N /opt/CPSmartLog-R80/smartlog_server
CPM 4650 E 1 [16:26:22] 24/10/2019 N /opt/CPsuite-R80/fw1/scripts/cpm.sh -s
EXPORTER.##### 0 T 1 [16:26:22] 24/10/2019 N /opt/CPrt-R80/log_exporter/targets/#####/log_exporter -export /opt/CPrt-R80/log_exporter/targets/#####/targetConfiguration.xml
CPSEMD 4879 E 1 [16:26:22] 24/10/2019 N cpsemd
CPSEAD 4885 E 1 [16:26:22] 24/10/2019 N cpsead
DASERVICE 4919 E 1 [16:26:23] 24/10/2019 N DAService_script
[Expert@#####:0]# cpwd_admin list

 

The below is the error we get in 'log_indexer.elg' when it crashes: 

 

[Expert@#####:0]# tail -f log_indexer.elg

[log_indexer 4672 4097043344]@#####[24 Oct 16:27:33] Files read rate [log] : Current=977 Avg=832 MinAvg=0 Total=58304 buffers (0/0/0/0)

[log_indexer 4672 4097043344]@#####[24 Oct 16:27:33] Sent current: 0 average: 0 total: 0

[log_indexer 4672 4107598736]@#####[24 Oct 16:27:33] DefaultLogField::AddFieldFromPosition

[log_indexer 4672 4107598736]@#####[24 Oct 16:27:34] DefaultLogField::AddFieldFromPosition

[24 Oct 16:27:34] CBinObjCommon::GetPointerToData: non-32 bit data. Field index: 8 - offset is 21636 - failed to get pointer to data

[Expert@#####:0]#

 

We are running R80.10 JHF take 225 on our log server:

 

cpinfo -y all

This is Check Point CPinfo Build 914000191 for GAIA
[IDA]
HOTFIX_R80_10

[KAV]
HOTFIX_R80_10

[CPFC]
HOTFIX_R80_10
HOTFIX_R80_10_JUMBO_HF Take: 225

[FW1]
HOTFIX_R80_10
HOTFIX_R80_10_JUMBO_HF Take: 225

FW1 build number:
This is Check Point Security Management Server R80.10 - Build 043
This is Check Point's software version R80.10 - Build 190

[SecurePlatform]
HOTFIX_R80_10_JUMBO_HF Take: 225

 

let us know if anyone had same issue and able to fix the issue. We have already opened a case with the Checkpoint but have not received any valuable input yet. 

 

 

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