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Carlos_Jara
Contributor

Identity Awareness - We are detecting error "Make sure the account exists in the AD"

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Identity Awareness - We are detecting error "Make sure the account exists in the AD"

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Jerry
Leader
Leader

1. is this the only one account auth. failing?

2. do you user RADIUS to AD or LDAP OPSEC with proper CN structure?

3. did you verify the user (franky it may not be mapped into the respective groups?)

more details please so we could narrow what's wrong (potentially)

Jerry

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6 Replies
Jerry
Leader
Leader

1. is this the only one account auth. failing?

2. do you user RADIUS to AD or LDAP OPSEC with proper CN structure?

3. did you verify the user (franky it may not be mapped into the respective groups?)

more details please so we could narrow what's wrong (potentially)

Jerry

View solution in original post

Carlos_Jara
Contributor

Finally we have found a full space alarm in one of active directory servers .....

This is the root problem !!!!!

Carlos_Jara
Contributor

This error appear only with new users (just created today).

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Jerry
Leader
Leader

simple: compare user group memberships. find the working one and see the none-working one spotting a difference Smiley Happy

if this isn't group memberships and users are within the same CN (OU) then there must be something else ...

Jerry
_Val_
Admin
Admin
Alessandro_Marr
Advisor

Hello, I suggest you check your Active Directory replication. The user could have be created at domain controller "A", but AD Query could been checking domain controller "B"