Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Prince_Osei_Wia
Contributor
Jump to solution

Having problem with my clusterXL: Error message "HA module not started" after cphaprob stat.

Cluster XL is enabled using cpconfig

#cphaprob stat

HA module not started

1 Solution

Accepted Solutions
HeikoAnkenbrand
Champion Champion
Champion
 

If you forgot to select "install ClusterXL" in the wizard, you must  install the gateway again.

Also a possible cause:

Cluster membership was not enabled completely on the problematic machine.

Solution:

Perform the following steps in order to make sure that cluster membership is enabled on the problematic machine:

  1. Run cpconfig command in expert mode and choose 'Disable cluster membership for this gateway'.

  2. Reboot the machine:

    # reboot

  3. Run cpconfig command in expert mode  and  choose 'Enable cluster membership for this gateway'.

  4. Reboot the machine:

    # reboot

If that doesn't help, here's what you need to do also:

  1. Now reset SIC and initialize SIC via cpconfig new.

  2. Now install the policy from SmartConsole

Now check the cluster state via cphapro stat

If this does not help, execute the following SK:
- sk109755
- sk88360
- sk151952
- sk110573

➜ CCSM Elite, CCME, CCTE

View solution in original post

11 Replies
Joshua_Hatter
Employee
Employee

To start

#cpha start

Make sure it is configured to start at boot based on cpconfig

#cpconfig

Select option to "Enable cluster membership for this gateway"

If is says disable it is already enabled.

Also, make sure policy is installed that deems this box is a cluster member.

Marco_Valenti
Advisor

probably your gateway need a policy firewall where it say that he is part of a cluster too

Prince_Osei_Wia
Contributor

Hi guys, error persists...

Any other suggestions??

0 Kudos
Marco_Valenti
Advisor

During first time wizard did you check unit is a part of a cluster? what is the output of fw stat?

If you have done (checking unit is a part of a cluster) and you have configured a check point cluster object correctly on the management server with a security policy  I suggest to open a tac issue or contact your local partner

Cyber_Serge
Collaborator
Hi,

What if I did not enable ClusterXL during the Gaia First Time Configuration Wizard? Is there other ways to install or enable ClusterXL?
0 Kudos
GG27
Contributor

have you checked if the coreXL configuration is the same on the cluster members?

if enabled or not, if the number of "fw instance" is equal between members.

0 Kudos
Huseyin_Rencber
Collaborator

I assume that both gateways are identical (appliances, corexl config, software versions etc) and you have configured gateways correctly as a cluster member at first time wizard, and also you have a regular gateway license. Run cpconfig command  choose 'enable cluster membership for this gateway', exit from cpconfig menu and reboot the machine. Install policy gateways and then check the status again.

JeanK
Participant

I assume that both gateways are identical (appliances, corexl config, software versions etc) and you have configured gateways correctly as a cluster member at first time wizard, and also you have a regular gateway license. Run cpconfig command  choose 'enable cluster membership for this gateway', exit from cpconfig menu and reboot the machine. Install policy gateways and then check the status again "

 

The solution above work for me. I just had to install the policy, and after that my cluster went Up. Thanks

HeikoAnkenbrand
Champion Champion
Champion
 

If you forgot to select "install ClusterXL" in the wizard, you must  install the gateway again.

Also a possible cause:

Cluster membership was not enabled completely on the problematic machine.

Solution:

Perform the following steps in order to make sure that cluster membership is enabled on the problematic machine:

  1. Run cpconfig command in expert mode and choose 'Disable cluster membership for this gateway'.

  2. Reboot the machine:

    # reboot

  3. Run cpconfig command in expert mode  and  choose 'Enable cluster membership for this gateway'.

  4. Reboot the machine:

    # reboot

If that doesn't help, here's what you need to do also:

  1. Now reset SIC and initialize SIC via cpconfig new.

  2. Now install the policy from SmartConsole

Now check the cluster state via cphapro stat

If this does not help, execute the following SK:
- sk109755
- sk88360
- sk151952
- sk110573

➜ CCSM Elite, CCME, CCTE
HeikoAnkenbrand
Champion Champion
Champion
 

If you forgot to select "install ClusterXL" in the wizard, you must  install the gateway again.

Also a possible cause:

Cluster membership was not enabled completely on the problematic machine.

Solution:

Perform the following steps in order to make sure that cluster membership is enabled on the problematic machine:

  1. Run cpconfig command in expert mode and choose 'Disable cluster membership for this gateway'.

  2. Reboot the machine:

    # reboot

  3. Run cpconfig command in expert mode  and  choose 'Enable cluster membership for this gateway'.

  4. Reboot the machine:

    # reboot

If that doesn't help, here's what you need to do also:

  1. Now reset SIC and initialize SIC via cpconfig new.

  2. Now install the policy from SmartConsole

  3. Now check the cluster state via cphapro stat


If this does not help, execute the following SK:
- sk109755
- sk88360
- sk151952
- sk110573

 

 


➜ CCSM Elite, CCME, CCTE
0 Kudos
victor_cortez
Contributor

I got same issue. 
What I to fix it:

1- fw unloadlocal both SG
2- create rule permit src/dst cluster/SG
3- install policy

Tks,
victor cortez

0 Kudos

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.

Upcoming Events

    CheckMates Events