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Vincent_Bacher
Advisor

Error loading tab

Hello Mates,

b4 opening a tac case, just want to check if anybody has any helpful hints regarding my SmartConsole issue Smiley Happy

I have a windows VM running in a DMZ of a customers environment (R80.10 sms)
In Logs & Monitor I have one open tab showing SmartLog. So far so good.

When trying to open another tab, i am always running into an error.

or sometimes

When debugging SmartConsole, i see error messages like this:

[1] [03 Aug 2018 10:19:06,028] (ERROR) SmartViewWrapper.View.SmartViewControl - Error loading page:https://<IP OF SMS>/smartview/embedded/#token=WWVDa0JDRXRabFlQSkRMZ1dzMU1kcktQcXR6MllYMlBka0lQWG9YYjNrWQ==&view-id=00000000-0000-0000-0000-A69BF720DA43&locale=en-US&publish=7a0e7c38-2ecd-4115-98bc-6c2de4b4539e, msg:TimeOut, An operation timed out.
[1] [03 Aug 2018 10:19:06,283] (ERROR) SmartViewWrapper.View.SmartViewControl - Error loading page:https://<IP OF SMS>/smartview/embedded/#token=WWVDa0JDRXRabFlQSkRMZ1dzMU1kcktQcXR6MllYMlBka0lQWG9YYjNrWQ==&view-id=00000000-0000-0000-0000-A69BF720DA43&locale=en-US&publish=7a0e7c38-2ecd-4115-98bc-6c2de4b4539e, msg:TimeOut, An operation timed out.

Running "fw ctl zdebug + drop" on the gateway between client ant SMS i see no drops regarding communication between SmartConsole client and SMS.

Any idea or hint what to do next?

Cheers
Vincent

and now to something completely different
6 Replies
Paul_Chamberlai
Participant

what version are you using? 

Check_Point_R80.10_T421_SmartConsole_Windows.exe is available. 

you will be able to see it in the CPUSE Webui  if you have internet access to your manager. 

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Vincent_Bacher
Advisor

Oh, forgot to mention. Will add the version on Monday.

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Vincent_Bacher
Advisor

Hm. i hav Build number 991140042

not sure if this is the version mentioned by you. Will download the most recent release from uc and will check build number and if it's working better.

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Vincent_Bacher
Advisor

now 991140056. same here

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Paul_Chamberlai
Participant

follow sk112334 and log the TAC mate, if you cant fix it

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Vincent_Bacher
Advisor

Well, will log TAC tomorrow, we'll see

and now to something completely different
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