Contract Renewal Issues

[biskit]

Hello everyone 😀

I find often that the license status in R80.x is inaccurate.  Is this a common/known problem?

Today I have the latest example of this.  The customer has renewed NGTX.  I've updated the contract on all servers, and depending where you look you get differing statuses. 

As far as I know in R80.20 there are 3 places to check the license status.  These are:

1. Manage Licenses & Packages (aka - SmartUpdate) (from where I updated the contract)
2. Gateway summary - Device & License Information
3. CLI - #cplic print

I would expect these to all line up perfectly. 

But they don't.  

Why not??

I updated the contract file yesterday, and by way of example with one of the clusters, one member in #cplic print shows the updated renewal date 1 AUG 2020.  The other cluster member still showed the old date of 1 AUG 2019.  As I have the magic tick box ticked which automatically checks and updates I thought I'd leave it over night and check this morning.  Today that member is up-to-date.  Great!  But there is still a problem...

To illustrate this I have some screenshots from the aforementioned cluster member.

1) #cplic print.  Notice all blades are good until 1Aug2020 - including the URLF blade.

2)  SmartUpdate.  Again, notice all blades are good until 1Aug2020 - including the URLF blade.

All good so far!

But then....

3)  the Status view from SmartConsole show some blades updated, and others not.  So what's going on??

When I go to install the policy I get the same warnings...   highlighting the URLF blade again as one example.

So, any ideas why SmartConsole still moans about contracts about to expire, when SmartUpdate is up-to-date, and the gateway has the up-to-date contract on it?  Where is SmartConsole looking for this info?  It obviously isn't the same place SmartUpdate references.  

Thanks,

Matt