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Can't add SMB in SMP

I have an SMB 1530 appliance with a basic setup: LAN - private IP and WAN - public IP which works as it should for the customer.

I've requested a cloud SMP instance but I can't add it to it. For all I know I'm doing it by the book but I keep getting the attached message whenever I try, whatever browser or computer I use.

Not really an SMP power user so I wonder if I'm missing something?

Of course I'm using the real public IP when I try to connect, the example is just illustrative.

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